Marketplace Trading & Content Manager in London

Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.

This role owns marketplace performance across a portfolio of key digital partners, with accountability for delivering sales growth, visibility and conversion. You’ll drive results through a combination of commercial levers, campaign execution and listing optimisation, ensuring products are competitive, visible and converting effectively across all channels. This is a hands‑on, commercially focused role for someone who has already delivered results in a marketplace environment, managing content as a core performance lever.

RESPONSIBILITIES:

• Monitoring performance of digital partners against sales and profit plans, identifying opportunities across visibility, conversion and profitability, and taking action to deliver against them.
• Driving sales while maintaining awareness of margin and operating costs, balancing top-line performance with overall contribution.
• Using partner tools, dashboards and insights to understand performance drivers and where to focus effort.
• Planning and executing key trading moments, ensuring products are set up correctly to support performance during campaigns and seasonal activity.
• Building strong relationships with digital partners and staying close to how each platform operates in practice.
• Prioritising activity based on impact, focusing on areas that will drive the most meaningful performance improvement.
• Working closely with in‑team Merchandising and Operations to ensure execution is aligned and issues are resolved quickly.
• Partnering with the Buying and Merchandising teams to align on ranges and trading priorities.
• Supporting the Merchandiser with planning and forecasting – feeding in channel level insight - ensuring plans reflect differences in how each channel operates and their respective strengths.
• Collaborating with Marketing teams to ensure marketplace activity reflects the broader brand message while still delivering on commercial objectives.

Content Management

• Owning the quality of product listings across all digital partners, ensuring they meet best‑in‑class standards.
• Ensuring all listings are complete, accurate and aligned to platform requirements, including attributes, taxonomy and imagery, in collaboration with Digital Partnerships Operations Team.
• Identifying and resolving issues impacting performance including suppressed listings, missing information or poor categorisation.
• Continuously improving how products are presented to maximise visibility and conversion.
• Working with relevant teams to prioritise and deliver updates that will improve listing quality and performance.

EXPERIENCE REQUIRED:

• 3+ experience in marketplace trading with responsibility for delivering performance - specifically with hands-on experience with Zalando Partner Program.
• Strong understanding of how marketplace performance is driven in practice, including what impacts visibility, conversion and overall results.
• Familiarity with marketplace tools, platforms and ways of working.
• Proven track record of improving performance through trading and content optimisation.
• Exposure to marketplace media (ZMS, AMS).
• Highly analytical with the ability to turn insight into action.
• Able to manage and prioritise effectively across multiple channels, products and trading moments.
• Confident working cross‑functionally in fast‑paced environments.

About the perks:

• Blended working – spreading your time across our office and remote working.
• Sustainable office in bustling West London (near Westfield).
• Friendly and open culture with flat structures allowing plenty of opportunity for development.
• Company growth and opportunity; Dune is evolving all the time.
• Open-minded company, welcoming thoughts and ideas to be shared.
• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
• 60% employee discount on Dune products.
• 25 days holiday (plus the bank holidays).
• Cycle2work.
• Company pension scheme.
• Life assurance for all team members.
• 3.00 p.m. finish every pay day Friday!
• Team socials and drinks.
• Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
• Our own Wellbeing Allies – there to talk when you need them.

What happens next? We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk. A few things that might help: Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can. Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role.