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- Tasks: Manage day-to-day operations and support franchise partners for seamless order processing.
- Company: Dune London, a leading affordable luxury footwear brand with global reach.
- Benefits: Blended working, 60% employee discount, 25 days holiday, and a friendly culture.
- Why this job: Join a growing company and make an impact in the fashion industry.
- Qualifications: Experience in operations or merchandising, strong communication skills, and attention to detail.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
About the role
Accountable for day-to-day partner operations, order management, go-to-market setup and data accuracy across all franchise markets, acting as a key enabler of service excellence, revenue protection and efficient execution. Responsible for end to end order process from initial set up to receipt into market.
RESPONSIBILITIES:
- First-line support for franchise partner operational queries, managing responses in line with agreed SLAs.
- Support seasonal go-to-market readiness including NuORDER setup, pricing, and additional collateral as appropriate.
- Accurately process and monitor franchise orders, highlighting any issues and sharing analysis as required.
- Manage communication regarding orderbook changes, amendments and cancellations, working with line manager to ensure decisions in line with commercial and contractual needs.
- Manage franchise dispatch process in line with agreed budgets to deliver invoice sales and timely delivery, highlighting risks and opportunities.
- Prepare data, reports and materials for internal and partner meetings, and attend partner calls capturing actions and follow ups.
- Maintain SOPs and process documentation, flagging inefficiencies and improvement opportunities.
- Collaborate closely with Logistics/DC, Finance, Buying and Merchandising teams.
EXPERIENCE / SKILLS REQUIRED:
- Experience in a global operations or merchandising role.
- Customer and delivery focused approach, ability to communicate professionally with external partners.
- Strong attention to detail and organisational skills.
- Eager to learn and develop wholesale operations expertise.
- Organised, adaptable and calm under pressure.
- Collaborative team player with a continuous-improvement mindset.
- Clear written & verbal communication skills.
- Knowledge of NuORDER or B"B wholesale platforms - desired, not essential.
- Experience working with logistics, DC or retail systems - desired, not essential.
About the perks
- Blended working – spreading your time across our office and remote working.
- Sustainable office in bustling West London (near Westfield).
- Friendly and open culture with flat structures allowing plenty of opportunity for development.
- Company growth and opportunity; Dune is evolving all the time.
- Open-minded company, welcoming thoughts and ideas to be shared.
- Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
- 60% employee discount on Dune products – what's not to love.
- 25 days holiday (plus the bank holidays).
Franchise Operations Manager in London employer: The Dune Group
Contact Detail:
The Dune Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dune London on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Dune's recent projects and initiatives. Show us that you're genuinely interested in the brand and how you can contribute to its growth in the franchise operations space.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with partners, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining the Dune team.
We think you need these skills to ace Franchise Operations Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining Dune London and how you can contribute to our growth.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Franchise Operations Manager role. We love seeing how your skills match up with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Dune Group
✨Know Your Stuff
Before the interview, dive deep into Dune London's history, values, and recent developments. Familiarise yourself with their operations, especially in franchise management. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Experience
Be ready to discuss your previous roles in global operations or merchandising. Prepare specific examples that highlight your customer-focused approach and how you've successfully managed partner operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Since the role requires strong communication skills, practice articulating your thoughts clearly and concisely. Think about how you would explain complex operational issues to a partner. This will demonstrate your ability to communicate professionally and effectively.
✨Embrace Collaboration
Dune values teamwork, so be prepared to discuss how you've worked collaboratively in past roles. Share examples of how you've partnered with different teams, like logistics or finance, to achieve common goals. Highlight your adaptability and willingness to learn from others.