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- Tasks: Manage day-to-day operations and support franchise partners for seamless order processing.
- Company: Dune London, a leading affordable luxury footwear brand with global reach.
- Benefits: 60% employee discount, 25 days holiday, blended working, and a friendly culture.
- Why this job: Join a growing company and make an impact in the fashion industry.
- Qualifications: Experience in operations or merchandising, strong communication skills, and attention to detail.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
About the role
Accountable for day-to-day partner operations, order management, go-to-market setup and data accuracy across all franchise markets, acting as a key enabler of service excellence, revenue protection and efficient execution. Responsible for end to end order process from initial set up to receipt into market.
Responsibilities
- First-line support for franchise partner operational queries, managing responses in line with agreed SLAs.
- Support seasonal go-to-market readiness including NuORDER setup, pricing, and additional collateral as appropriate.
- Accurately process and monitor franchise orders, highlighting any issues and sharing analysis as required.
- Manage communication regarding orderbook changes, amendments and cancellations, working with line manager to ensure decisions in line with commercial and contractual needs.
- Manage franchise dispatch process in line with agreed budgets to deliver invoice sales and timely delivery, highlighting risks and opportunities.
- Prepare data, reports and materials for internal and partner meetings, and attend partner calls capturing actions and follow ups.
- Maintain SOPs and process documentation, flagging inefficiencies and improvement opportunities.
- Collaborate closely with Logistics/DC, Finance, Buying and Merchandising teams.
Experience / Skills Required
- Experience in a global operations or merchandising role.
- Customer and delivery focused approach, ability to communicate professionally with external partners.
- Strong attention to detail and organisational skills.
- Eager to learn and develop wholesale operations expertise.
- Organised, adaptable and calm under pressure.
- Collaborative team player with a continuous-improvement mindset.
- Clear written & verbal communication skills.
- Knowledge of NuORDER or B"B" wholesale platforms - desired, not essential.
- Experience working with logistics, DC or retail systems - desired, not essential.
About the perks
- Blended working – spreading your time across our office and remote working.
- Sustainable office in bustling West London (near Westfield).
- Friendly and open culture with flat structures allowing plenty of opportunity for development.
- Company growth and opportunity; Dune is evolving all the time.
- Open-minded company, welcoming thoughts and ideas to be shared.
- Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
- 60% employee discount on Dune products – what’s not to love!
- 25 days holiday (plus the bank holidays).
Franchise Operations Manager (1yr FTC) in London employer: The Dune Group
Contact Detail:
The Dune Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Operations Manager (1yr FTC) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dune London on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Dune's recent projects and their approach to franchise operations. This shows you're genuinely interested and ready to contribute to their growth.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed complex processes or improved efficiency in past roles. Dune loves a candidate who can keep things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Dune family directly.
We think you need these skills to ace Franchise Operations Manager (1yr FTC) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Franchise Operations Manager role. Highlight relevant experience in global operations or merchandising, and don’t forget to showcase your customer-focused approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Dune London. Mention your passion for fashion and how your skills align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your written application reflects that. Keep your language professional yet approachable, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Dune Group
✨Know Your Stuff
Before the interview, make sure you understand Dune London's brand values and their position in the market. Familiarise yourself with their product range and recent developments, especially in online sales and partnerships. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Operations Skills
Be ready to discuss your experience in global operations or merchandising. Prepare specific examples of how you've managed order processes or improved operational efficiency in previous roles. Highlight your attention to detail and how it has positively impacted your past teams.
✨Communicate Clearly
Since the role involves liaising with franchise partners, practice articulating your thoughts clearly and professionally. Use examples that demonstrate your communication skills, especially in handling queries or issues. Remember, clarity is key in ensuring smooth operations.
✨Emphasise Team Collaboration
Dune values a collaborative approach, so be prepared to discuss how you've worked effectively within teams. Share instances where you’ve contributed to a team’s success or helped improve processes through collaboration. This will show that you’re a team player who aligns with their culture.