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For Companies At a Glance
- Tasks: Deliver outstanding customer service across phone, email, live chat, and post.
- Company: Dune London, a leading affordable luxury footwear brand with global reach.
- Benefits: 60% employee discount, 25 days holiday, and ongoing training support.
- Why this job: Join a vibrant team and make a real impact on customer experiences.
- Qualifications: Excellent communication skills and a proactive, customer-focused attitude.
- Other info: Enjoy a friendly culture with opportunities for personal and professional growth.
The predicted salary is between 22000 - 26000 ÂŁ per year.
About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through additional stores, expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating its 30th anniversary, the group has built an enviable position as the specialist in quality fashion footwear and accessories.
About the role
Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive team environment? We are looking for a Customer Experience Advisor to join our vibrant Customer Experience Team at Dune London’s Distribution Centre in Leicester. As an integral part of our business, you will ensure our customers receive excellent service across various communication channels, including phone, email, live chat, and post. Our structured office hours promote a healthy work-life balance, and we provide ongoing training and support, including real-time coaching sessions, to help you succeed.
RESPONSIBILITIES
- Handle all customer contacts quickly and efficiently to a high standard within agreed KPI’s.
- Acknowledge and respond to general queries via telephone, email, live chat and post with a friendly and “can do” approach.
- Assist customers with any issues relating to the Dune experience, including the Dune website, retail stores or concessions.
- Follow GDPR guidelines (Data Protection) for every customer contact.
- Take ownership of every opportunity to upsell other products offered by Dune London in a positive “Sales Through Service” attitude.
Team
- Contribute directly and take ownership of all tasks within the Customer Experience Department.
- Play your part in maintaining our fun, committed and customer-focused working environment.
- Be flexible when asked to assist with or undertake ad-hoc tasks.
Personal
- Develop and maintain a high level of knowledge about our products, our business, retail law and the customer experience industry.
- Be proactive in developing and maintaining close working relationships with customers and colleagues.
Business processes and systems
- Assist in identifying system or process issues and be confident in offering potential solutions/improvements to rectify these issues.
- Demonstrate a proactive approach to continuous improvement.
EXPERIENCE / SKILLS REQUIRED
- PC literate – particularly in MS Office suite.
- Excellent communication skills - both written and verbal.
- Excellent organisational and administrative skills.
- A sound understanding of the Data Protection Act and PCI DSS and their application to the customer service environment.
- Confident in multi-tasking ensuring attention to detail is applied.
- Ability to communicate effectively with people at all levels.
- Enthusiastic, proactive and self-starting.
- Ability to work on own initiative as well as part of a team.
- Customer focused.
- Ability to remain calm and professional under pressure.
- A flexible approach to working hours during business peak times.
About the perks
- Friendly and open culture with flat structures allowing plenty of opportunity for development.
- Company growth and opportunity.
- Open-minded company, welcoming thoughts and ideas to be shared.
- Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
- 60% employee discount on Dune products.
- 25 days holiday.
Customer Experience Advisor (Leicester Based) in London employer: The Dune Group
Contact Detail:
The Dune Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor (Leicester Based) in London
✨Tip Number 1
Get to know Dune London inside out! Familiarise yourself with their products and customer service ethos. This will not only help you in interviews but also show your genuine interest in the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be handling various customer queries, role-play different scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Dune family directly. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Advisor (Leicester Based) in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’ll show us you’re the right fit for our team!
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that align with the role. Highlight your communication skills and any relevant experience in customer service, as we love seeing how you can contribute to our vibrant team.
Be Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well, so we can easily see your potential as a Customer Experience Advisor.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Dune Group
✨Know the Brand Inside Out
Before your interview, make sure you research Dune London thoroughly. Understand their product range, values, and recent developments. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you handled difficult situations and turned them into positive outcomes. This is crucial for a role focused on customer experience.
✨Demonstrate Team Spirit
Dune London values a supportive team environment, so be ready to discuss how you work well with others. Share instances where you contributed to a team goal or helped a colleague, showcasing your collaborative nature.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Inquire about their training programmes or how they measure success in the Customer Experience Team. This demonstrates your proactive attitude and genuine interest.