At a Glance
- Tasks: Lead warehouse operations and ensure efficient stock flow and fulfilment activities.
- Company: Dune London, a leading affordable luxury footwear brand with global reach.
- Benefits: Permanent contract, paid breaks, full training, and opportunities for career growth.
- Other info: Collaborative culture focused on continuous improvement and operational excellence.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in warehouse leadership and strong organisational skills required.
The predicted salary is between 29700 - 36300 £ per year.
About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
The Dune Group operate a single Distribution Centre (DC) in the UK, which services the demand from the UK and EU Retail estate, International franchise partners, Wholesale customers and all e-commerce orders. Stock is received at the DC from our global suppliers and will be stored and distributed in line with customer orders and merchandising plans. Additionally, the DC has a very active Quality Control department dealing with not just quality checks, but also remedial activities. The site holds a Customs Warehouse Authorisation, with Dune Group having AEO accreditation.
About the role
We are recruiting for two Fulfilment Managers, one for each shift pattern:
- Early Shift: 6:00am to 2:00pm
- Late Shift: 2:00pm to 10:00pm
As a Fulfilment Manager, you will lead our Retail and International warehouse operations, ensuring the efficient flow of stock and delivery of fulfilment activities in line with business, customer and regulatory requirements. You will have overall responsibility for warehouse operations and supporting administration functions, driving high standards of service, quality, compliance and cost performance. Reporting into the wider Operations team, you will lead and develop a management team consisting of three Warehouse Supervisors and one Admin Supervisor, with responsibility for the Distribution Centre operatives and admin teams. You will play a key role in workforce planning, operational performance, continuous improvement initiatives and team development. Working closely with colleagues across Logistics, Customs Compliance, Customer Services and Head Office functions, you will help deliver a customer-focused, high-performing fulfilment operation that consistently meets business objectives and customer expectations.
Contract type: Permanent
Hours – 40 hours (Breaks are paid)
Full training is provided
About you
We are looking for experienced warehouse or fulfilment leaders who thrive in a fast-paced environment and enjoy motivating teams to achieve results. You are commercially minded, highly organised and capable of balancing operational priorities while maintaining exceptional service standards. You will have strong leadership skills and are passionate about developing people, improving processes and delivering operational excellence. You are comfortable working collaboratively with a range of stakeholders and can confidently make decisions in a dynamic distribution environment.
RESPONSIBILITIES:
- Manage the end-to-end fulfilment operation across Retail and International warehouses.
- Oversee inbound, stock receipt, picking, packing and dispatch activities to achieve KPI and SLA targets.
- Ensure warehouse administration activities are completed accurately and on time.
- Manage store distribution and transportation activities in line with business requirements.
- Ensure customer orders are fulfilled in accordance with Retail, Wholesale and Franchise customer expectations.
- Lead, coach and develop Warehouse Supervisors and the Administration Supervisor to deliver outstanding performance.
- Set objectives, monitor performance and identify development opportunities for team members.
- Plan labour resources effectively, including recruitment and agency labour requirements.
- Drive a culture of continuous improvement, identifying opportunities to improve productivity, service and efficiency.
- Monitor operational performance metrics and productivity measures.
- Maintain stock integrity and inventory accuracy across all fulfilment operations.
- Ensure compliance with Health and Safety regulations.
Fulfillment Manager (Shifts) employer: The Dune Group
Dune London is an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of West London. As a Design Assistant, you'll benefit from hands-on experience in a leading fashion brand, with opportunities for personal growth and development, alongside a generous employee discount and a supportive environment that prioritises wellbeing and work-life balance.
