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- Tasks: Manage day-to-day operations and support franchise partners for seamless order processing.
- Company: Dune London, a leading affordable luxury footwear brand with global reach.
- Benefits: 60% employee discount, 25 days holiday, blended working, and team socials.
- Why this job: Join a growing company and make an impact in the fashion industry.
- Qualifications: Experience in global operations or merchandising, strong communication skills.
- Other info: Friendly culture, opportunities for development, and commitment to wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
About the role
Accountable for day-to-day partner operations, order management, go-to-market setup and data accuracy across all franchise markets, acting as a key enabler of service excellence, revenue protection and efficient execution. Responsible for end to end order process from initial set up to receipt into market.
Responsibilities
- First-line support for franchise partner operational queries, managing responses in line with agreed SLAs.
- Support seasonal go-to-market readiness including NuORDER setup, pricing, and additional collateral as appropriate.
- Accurately process and monitor franchise orders, highlighting any issues and sharing analysis as required.
- Manage communication regarding orderbook changes, amendments and cancellations, working with line manager to ensure decisions in line with commercial and contractual needs.
- Manage franchise dispatch process in line with agreed budgets to deliver invoice sales and timely delivery, highlighting risks and opportunities.
- Prepare data, reports and materials for internal and partner meetings, and attend partner calls capturing actions and follow ups.
- Maintain SOPs and process documentation, flagging inefficiencies and improvement opportunities.
- Collaborate closely with Logistics/DC, Finance, Buying and Merchandising teams.
Experience / Skills Required
- Experience in a global operations or merchandising role.
- Customer and delivery focused approach, ability to communicate professionally with external partners.
- Strong attention to detail and organisational skills.
- Eager to learn and develop wholesale operations expertise.
- Organised, adaptable and calm under pressure.
- Collaborative team player with a continuous-improvement mindset.
- Clear written & verbal communication skills.
- Knowledge of NuORDER or B"B" wholesale platforms - desired, not essential.
- Experience working with logistics, DC or retail systems - desired, not essential.
About the perks
- Blended working – spreading your time across our office and remote working.
- Sustainable office in bustling West London (near Westfield).
- Friendly and open culture with flat structures allowing plenty of opportunity for development.
- Company growth and opportunity; Dune is evolving all the time.
- Open-minded company, welcoming thoughts and ideas to be shared.
- Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
- 60% employee discount on Dune products – what’s not to love!
- 25 days holiday (plus the bank holidays).
- Cycle2work.
- Company pension scheme.
- Life assurance for all team members.
- We look after our people.
- 3.00 p.m. finish every pay day Friday!
- Team socials and drinks – we like to have fun!
- Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
- Our own Wellbeing Allies – there to talk when you need them.
What happens next?
We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk.
A few things that might help:
- Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can.
- Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role.
Franchise Operations Manager (1yr FTC) employer: The Dune Group
Contact Detail:
The Dune Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Operations Manager (1yr FTC)
✨Tip Number 1
Do your homework! Research Dune London, the role of Franchise Operations Manager, and even check out your interviewer on LinkedIn. The more you know, the better you can tailor your conversation and show that you're genuinely interested.
✨Tip Number 2
Prepare some solid examples from your past experiences that highlight your skills in operations and customer service. Think about times when you’ve solved problems or improved processes – these stories will make you stand out!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you’re engaged and helps you figure out if Dune is the right fit for you. Ask about their growth plans or how they support team development – it’ll impress them!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Dune family. Good luck!
We think you need these skills to ace Franchise Operations Manager (1yr FTC)
Some tips for your application 🫡
Do Your Homework: Before you start writing your application, take some time to research Dune London. Understand our brand, values, and what makes us tick. This will help you tailor your application and show us that you're genuinely interested in joining our team.
Show Off Your Skills: Make sure to highlight your relevant experience and skills in your application. Use specific examples that demonstrate how you've tackled challenges in previous roles, especially in operations or merchandising. We want to see how you can bring value to our team!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. Make sure your points are easy to read and get straight to the point. We appreciate a well-structured application that showcases your communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at The Dune Group
✨Know Your Stuff
Before the interview, dive deep into Dune London's brand values, products, and recent news. Understanding their position in the market and their growth strategy will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your operational expertise, especially in managing orders and partner communications. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Be Ready for Questions
Anticipate questions related to franchise operations and customer service. Think about how you would handle common challenges in these areas, and be prepared to discuss your problem-solving approach and any relevant tools you've used, like NuORDER.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's future plans or the team dynamics. This not only shows your enthusiasm but also helps you gauge if Dune London is the right fit for you.
