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- Tasks: Inspire and lead teams to deliver exceptional customer experiences in-store.
- Company: Join a family-run business with a friendly culture and a commitment to sustainability.
- Benefits: Enjoy a competitive bonus scheme, 60% employee discount, and 33 days holiday.
- Why this job: Be part of a growing brand with opportunities for personal and professional development.
- Qualifications: Leadership experience, enthusiasm, and a passion for customer service.
- Other info: Flexible working options and a supportive environment focused on wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
About us
Making shoes, quality ones, is not an easy task. They are a complex product that require over 120 processes to put together. We know how to blend fashion seamlessly with fit and quality to create that unique feeling you get when slipping on the perfect pair. Our products are fashion focused yet comfortable, flattering yet fit beautifully, of superior quality yet affordable. Perhaps it’s because they’ve been in our founder’s family for four generations or because we’ve been doing what we do for over a quarter of a century; footwear and accessories are in our blood. We’re a family business which is reflected in the open and friendly culture. We’re small enough for you to have a voice and big enough for there to be plenty of progression opportunities. We’re also making steps to build a more sustainable future. We’re committed to reducing our carbon emissions and are working with the BRC Climate Action Roadmap to work towards achieving net zero targets across the retail industry by 2040.
Our future is bursting with opportunity. We’re opening new stores and growing our wholesale, international and online business. We’ve also invested in an amazing new office in the heart of West London to enable us to fulfil our creativity and work collaboratively. There couldn’t be a better time to join. You belong at Dune!
About the role
You’ll join our vibrant team in Stratford where you will play an integral role at the heart of our business. You’ll inspire our teams to deliver the Dune experience and exceed our customers’ expectations in service and in-store experience. Our Assistant Managers offer fantastic support to the Store Manager and our sales teams. You’ll enjoy making sure that customer service is a priority, that our teams are happy and motivated whilst driving the success of your store. This success of course, will all be done whilst having fun working with fabulous teams and beautiful product! We want you to love what you do as much as we do.
About you
- Leadership experience where you’ve inspired and motivated a team
- Confidence, enthusiasm, and positivity
- Passion for supporting your team in their development, whilst leading them to deliver excellent customer service
- Proven ability to drive and deliver KPI's to achieve successful results
- Excellent attention to detail, enabling our stores to stay flawless
- Experience in implementing store processes whilst looking for ways to improve them
What’s in it for you?
- Friendly and open culture with plenty of opportunity for development
- We recognise retailing as an art and offer bespoke professional apprenticeship programmes
- A competitive bonus scheme which rewards the teams’ sales efforts
- Uniform Allowance – you’ll receive a seasonal allowance to showcase our latest product whilst working in store
- Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK who provide invaluable support for mental wellbeing
- 60% employee discount on Dune products – what’s not to love!
- 33 days holiday (inclusive of bank holidays – pro rata if part time)
- Company pension scheme
- We’re happy to talk flexible working & understand the importance of work-life balance
- Life assurance for all team members
- Cycle2work
- We look after our people – employee awards where we celebrate success and reward commitment
- Team incentives and socials – we like to have fun!
- Company growth and opportunity; Dune is opening new stores and channels and evolving all the time, we encourage and support our team members to enable continuous professional career development and provide opportunity for progression
- Open-minded company, welcoming thoughts and ideas to be shared
- Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development, offer free counselling, legal advice and financial guidance. Our own Wellbeing Allies – there to talk when you need them.
What happens next?
We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk. A few things that might help: Research the brand and the role; browse our website; and visit our store. Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role.
Assistant Manager employer: The Dune Group
Contact Detail:
The Dune Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Do your homework! Before you step into that interview, make sure you know the ins and outs of Dune. Check out our website, explore our products, and even pop into a store to get a feel for the vibe. This shows you’re genuinely interested and ready to be part of the family.
✨Tip Number 2
Bring your A-game with examples! When you're chatting with us, have some solid stories ready that showcase your leadership skills and how you've motivated teams in the past. We love hearing about your successes and how you’ve driven results!
✨Tip Number 3
Show off your passion for customer service! We want to hear how you’ve gone above and beyond to create amazing experiences for customers. Share those moments where you turned a frown into a smile – it’s all about that Dune experience!
✨Tip Number 4
Don’t forget to ask questions! We’re all about open communication here at Dune. Prepare some thoughtful questions about the role, team culture, or our sustainability efforts. It shows you’re engaged and excited about the opportunity to grow with us.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Do Your Homework: Before you dive into your application, take a good look at our brand and the role. Check out our website and maybe even pop into one of our stores to get a feel for what we’re all about. This will help you tailor your application and show us you’re genuinely interested!
Show Off Your Skills: We want to see how your experience aligns with what we’re looking for. Make sure to include specific examples that highlight your leadership skills, customer service experience, and any achievements related to driving sales or improving processes. Let your personality shine through!
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is still a job application. Keep your tone friendly but professional. Show us your enthusiasm for the role and how you can contribute to our team culture. We’re all about positivity and collaboration!
Apply Through Our Website: Once you’ve polished up your application, make sure to submit it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Dune Group
✨Know the Brand Inside Out
Before your interview, take some time to really understand the brand and its values. Visit their website, check out their social media, and even pop into a store if you can. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to inspire and motivate your team. Prepare specific examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you’ve driven results and supported your team’s development.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss how you prioritise customer satisfaction. Share stories that demonstrate your ability to exceed customer expectations and how you’ve handled challenging situations in the past.
✨Bring Ideas for Improvement
The company values innovation and improvement, so think about processes you’ve implemented in previous roles that enhanced efficiency or customer experience. Be prepared to share these ideas during your interview to show that you’re proactive and forward-thinking.
