At a Glance
- Tasks: Lead a vibrant team in delivering exceptional service at a trendy gastro pub.
- Company: The Duke of York Haggerston, a newly refurbished hotspot in Dalston.
- Benefits: Competitive pay, discounts across venues, and exciting team events.
- Other info: Join a fun, family-like atmosphere with great career progression opportunities.
- Why this job: Be the face of a bustling pub and create unforgettable experiences for customers.
- Qualifications: Experience in premium food and bar settings, with a passion for training and teamwork.
The predicted salary is between 12 - 15 £ per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. The Duke of York Haggerston is a fantastic, newly refurbished and trendy gastro pub based on the outskirts of Dalston. Serving the best gastro food, this pub is one of London's best kept secrets. Number 33 is well known for their wonderful outdoor area, fantastic service, craft beers, premium wines and fresh and seasonal menu.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What's it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What's in it for me:
- Competitive rate per hour + tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials – a fun, family atmosphere.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
- End-of-Year Annual Staff Party & Prize draws!
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor employer: The Duke of York
The Duke of York Haggerston is an exceptional employer, offering a vibrant work culture in a trendy gastro pub setting on the outskirts of Dalston. With a focus on employee growth through training and development, competitive pay, and a range of perks including discounts across all venues and team socials, we foster a supportive environment where staff can thrive and enjoy their work. Join us to be part of a dynamic team that values excellence in service and creates unforgettable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Duke of York Haggerston and soak up the atmosphere. Familiarise yourself with the menu and the vibe so you can chat about it during your meeting. It shows you're genuinely interested and helps you stand out!
✨Tip Number 2
Network like a pro! Reach out to current or former staff on social media. Ask them about their experiences and any tips they might have for impressing the management team. Plus, it’s a great way to get insider info that could give you an edge.
✨Tip Number 3
Show off your passion! During your chat, make sure to highlight your love for premium food and craft drinks. Share stories about how you've delivered excellent service in the past and how you can bring that same energy to the team at The Duke of York.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows that you’re keen on joining the team. And remember, apply through our website for the best chance!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Share your love for premium food and bar experiences in your application. We want to know why you’re excited about joining our team at The Duke of York Haggerston.
Tailor Your CV:Make sure your CV highlights relevant experience in similar establishments. We’re looking for someone who can demonstrate their knowledge of food and drink, so don’t hold back on showcasing your skills!
Be Personable:Remember, we’re all about creating a fun and friendly atmosphere. Use your application to show off your personality! A touch of humour or a personal story can make you stand out from the crowd.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get this ball rolling!
How to prepare for a job interview at The Duke of York
✨Know Your Products Inside Out
Make sure you have a solid understanding of the food and drink offerings at The Duke of York Haggerston. Be ready to discuss your favourite dishes and drinks, and how they can enhance the customer experience. This will show your passion for the role and your ability to make genuine recommendations.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be guiding a team, so highlight any previous experience in leading or training staff. Share specific examples of how you've motivated a team to deliver excellent service, and be prepared to discuss how you would handle challenges on shift.
✨Demonstrate Customer Service Excellence
Prepare to talk about how you’ve dealt with customer queries in the past. Think of examples where you turned a negative experience into a positive one. This will illustrate your ability to maintain high service standards and ensure customer satisfaction.
✨Be Approachable and Open to Ideas
During the interview, convey your willingness to learn and adapt. Discuss how you encourage team members to share their ideas and how you foster a collaborative environment. This aligns perfectly with the pub's ethos of creating a fun, family atmosphere.
