At a Glance
- Tasks: Lead a vibrant bar team and ensure top-notch service in a trendy gastro pub.
- Company: The Duke of York Haggerston, a newly refurbished hotspot in Dalston.
- Benefits: Competitive pay, discounts across venues, training, and fun team events.
- Other info: Join a supportive team with great career progression and regular socials.
- Why this job: Be the face of a buzzing pub and create unforgettable customer experiences.
- Qualifications: Experience in premium food and bar settings, with a passion for training others.
The predicted salary is between 12 - 15 £ per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. The Duke of York Haggerston is a fantastic, newly refurbished and trendy gastro pub based on the outskirts of Dalston. Serving the best gastro food, this pub is one of London's best kept secrets. Number 33 is well known for their wonderful outdoor area, fantastic service, craft beers, premium wines and fresh and seasonal menu.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What's it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What's in it for me:
- Competitive rate per hour + tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials – a fun, family atmosphere.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
- End-of-Year Annual Staff Party & Prize draws!
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor employer: The Duke of York
The Duke of York Haggerston is an exceptional employer, offering a vibrant work culture in a trendy gastro pub setting on the outskirts of Dalston. With a focus on employee growth through training and development, competitive pay, and a range of benefits including discounts across all venues and team incentives, we foster a supportive and fun atmosphere where staff can thrive and enjoy their work. Join us to be part of a dynamic team that values excellence in service and creates unforgettable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Duke of York Haggerston and soak up the atmosphere. Familiarise yourself with their menu and drinks – it’ll show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Chat with current staff or regulars if you can. Building connections can give you insider info about the pub culture and might just help you stand out when it comes to landing that Supervisor role.
✨Tip Number 3
Show off your passion for service excellence! During your chat, share examples of how you’ve trained teams or handled customer queries in the past. We love candidates who can demonstrate their commitment to creating unforgettable experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talent that fits our vibe, so make sure you get your name in the mix!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the hospitality industry shine through. We want to see that you genuinely love being part of a busy pub environment and are excited about delivering exceptional service.
Tailor Your Experience:Make sure to highlight your relevant experience in premium food and bar establishments. We’re looking for someone who can demonstrate their knowledge of products and service excellence, so be specific about your past roles and achievements.
Be Personable:Your written application should reflect your personality. We value approachability and a friendly attitude, so don’t hesitate to let your unique voice come through. Remember, we’re all about creating a fun, family atmosphere!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team at The Duke of York Haggerston!
How to prepare for a job interview at The Duke of York
✨Know Your Products Inside Out
Make sure you have a solid understanding of the food and drink offerings at The Duke of York Haggerston. Be ready to discuss your favourite dishes and drinks, and how they can enhance the customer experience. This will show your passion for the role and your ability to make genuine recommendations.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be guiding a team, so highlight your previous experience in leading and training staff. Share specific examples of how you've motivated your team to achieve service excellence and how you handle challenges on shift. This will demonstrate your capability to take responsibility and ensure high standards.
✨Be Customer-Centric
Prepare to discuss how you handle customer queries and complaints. Think of examples where you've turned a negative experience into a positive one. This will illustrate your commitment to providing an unforgettable experience and your ability to remain professional under pressure.
✨Embrace Learning and Development
Express your enthusiasm for continuous learning and how you encourage your team to do the same. Mention any relevant training or skills you've acquired in the past and how you plan to bring that knowledge to the role. This shows you're not just looking for a job, but a career with growth opportunities.
