At a Glance
- Tasks: Lead a vibrant pub, creating exceptional guest experiences and inspiring your team.
- Company: The Duke of York, a historic pub in East London known for its craft beer.
- Benefits: Competitive salary, bonuses, employee discounts, and comprehensive training.
- Why this job: Be a community pillar while developing your career in a fun, energetic environment.
- Qualifications: Experience as a GM or AM, with strong leadership and customer service skills.
- Other info: Join a growing company recognised in the Sunday Times Top 100 Companies.
The predicted salary is between 36000 - 54000 £ per year.
The Duke of York in Haggerston is a friendly local steeped in history. As the birthplace of one of the UK's best-known beers, this place is a destination for craft beer lovers.
We are looking for a GM who knows East London like the back of their hand and has their finger on the pulse of all that’s great about this vibrant area. You should be a pillar of this community and know all that’s great about this little corner of London. Whether you’re an experienced GM or an AM ready for that first step into a GM role, this fantastic pub could be the right move for you.
The Role:
- As General Manager, you will own every facet of the venue's performance.
- You’ll be empowered to run the site as if it were your own business, with commercial acumen and fearless leadership.
- Lead, train, and inspire a team to consistently deliver exceptional guest experiences.
- Create a buzz of vibrant energy, warmth, and fun for guests and staff alike.
- You’ll also have the chance to train, develop, and progress your career as the company continues to grow.
What we’re Looking For:
- Put your heart on your sleeve: take ownership, be bold, and run the business as if it’s your own.
- Stay cool under pressure—calm, composed, and unflappable.
- Drop the ego at the door and get things done.
- Minimum 2 years’ experience as a General Manager.
- Deep knowledge of premium gastropub food & drink businesses.
- Experience running high volume sites is beneficial.
- Strong communication and organisational skills; approachable leadership.
- Superb customer and floor service skills.
- Solid financials, operations, and customer-satisfaction know-how.
- Entrepreneurial flair and a genuine passion for people development.
- Love to train, mentor, and grow a high-performing team.
- Personal License holder is a plus.
What’s In It For You:
- Competitive salary up to £45,000 (plus generous Bonus and Super Bonus schemes you can influence).
- Comprehensive training and ongoing development to accelerate your career.
- Clear path for progression with regular openings and opportunities to step up.
- Employee discounts across all our pubs, bars and restaurants.
- Strategic autonomy: make meaningful decisions, own your results, be fearless.
- Continuous team trips, management incentives, and socials in a warm, family-like culture.
- 28 days’ holiday.
- Free meals during shifts.
- Employee Assistance Programme via Licence Trade Charity.
- Lucrative referral scheme: earn up to £1,000 per successful referral.
- Birthday day off on us.
- Cycle-to-work scheme.
- Enhanced maternity/paternity/adoption pay.
- Workplace nursery benefit.
- Length-of-service recognition rewards.
- Join a reputable company who’s growing and been recognised in the Sunday Times Top 100 Companies.
If you’re bold, people-centric, and commercial with a passion for exceptional food and drink, we’d love to meet you.
General Manager in London employer: The Duke of York
Contact Detail:
The Duke of York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Get to know the pub scene in East London like the back of your hand. Visit local pubs, chat with the staff, and soak up the vibe. This will not only help you understand the community but also give you some great talking points during interviews.
✨Tip Number 2
Network, network, network! Attend local events or join community groups related to hospitality. The more people you meet, the better your chances of landing that GM role. Plus, it shows you’re genuinely invested in the community.
✨Tip Number 3
When you get an interview, be bold and show your entrepreneurial flair. Share your ideas on how you’d run the pub as if it were your own. This will demonstrate your passion and commitment to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Local Knowledge: Make sure to highlight your familiarity with East London in your application. We want to see that you know the area like the back of your hand and can connect with the community.
Be Bold and Personal: Don’t be afraid to put your personality into your application. We’re looking for someone who’s not just a manager but a pillar of the community, so let your passion shine through!
Demonstrate Leadership Skills: Share examples of how you've led teams in the past. We love seeing candidates who can inspire and develop others, so tell us about your experience in training and mentoring.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at The Duke of York
✨Know Your Community
Before the interview, take some time to explore East London and its vibrant culture. Familiarise yourself with local hotspots, events, and trends. This will not only show your passion for the area but also demonstrate that you can connect with the community, which is crucial for a General Manager.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you inspire and develop your team. Think of specific examples where you've successfully led a team or improved guest experiences. This will highlight your ability to create a positive atmosphere in the pub.
✨Understand the Business Metrics
Brush up on your financial knowledge related to running a pub. Be ready to talk about how you’ve managed budgets, increased profitability, or improved customer satisfaction in previous roles. This shows that you can run the venue like it’s your own business.
✨Emphasise Your Passion for Food and Drink
Since this role involves premium gastropub food and drink, be prepared to discuss your favourite dishes, craft beers, or any relevant experience in the hospitality industry. Showing genuine enthusiasm for the menu can set you apart from other candidates.