At a Glance
- Tasks: Create warm welcomes, manage bookings, and support various hotel departments.
- Company: Join the iconic Duke of Cornwall Hotel team in Plymouth.
- Benefits: Enjoy competitive pay, flexible hours, and discounts for you and your friends.
- Other info: Full training provided; perfect for those eager to learn and grow.
- Why this job: Be part of a historic hotel reopening and shape guest experiences from day one.
- Qualifications: Great communication skills and a passion for hospitality are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
An exciting opportunity has arisen for a friendly and enthusiastic Guest Service Assistant to join the team at the Duke of Cornwall Hotel as we prepare to reopen this iconic Plymouth hotel. This is more than a traditional receptionist role. While reception will be your main base, you will be trained to support different areas of the hotel, including food and beverage, the bar and housekeeping. You will play an important part in creating a warm welcome for every guest while helping the wider hotel team deliver a seamless experience throughout their stay.
The Duke of Cornwall Hotel is one of Plymouth’s most iconic and historic hotels, known for its grand Victorian architecture, rich character and warm hospitality. As we prepare to reopen the hotel, this is an exciting opportunity to become part of a new team and help shape the guest experience from the very beginning. With 72 individually designed bedrooms, impressive event spaces and a prominent city-centre location close to Plymouth Hoe, the hotel provides a truly unique place to work and build your hospitality career.
This is an exciting opportunity to join the Duke of Cornwall team and create genuine hospitality for both our guests and colleagues. Dating back to 1863, the Duke is a beautiful and characterful hotel originally built close to Plymouth’s former railway station. The hotel has five impressive event spaces, including our stunning ballroom, where we host a wide range of celebrations and events. Located within walking distance of Plymouth Hoe and the Barbican, the hotel is perfectly placed close to some of the city’s best places to eat, shop and explore.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR BENEFITSYou will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- £12.71 per hour on a 40 hour contract
- And much much more!
Be the first smile our guests see, creating a warm welcome and setting the tone for their stay.
- Carry out check-ins and check-outs, manage bookings and respond confidently to guest enquiries and requests.
- Become a local expert, recommending the best places to eat, visit and explore across Plymouth.
- Answer telephone calls, respond to emails and keep reception organised, welcoming and running smoothly.
- Work closely with housekeeping and maintenance to ensure rooms are ready and guest requests are handled promptly.
- Support our food and beverage team by serving guests in the restaurant, at events or behind the bar when needed.
- Assist the housekeeping team with practical tasks during busy periods to support a smooth guest experience.
- Receive training across the hotel so you can confidently support different departments while remaining primarily based on reception.
- Go above and beyond with thoughtful, personal service that makes every guest’s stay memorable.
- Embrace the opportunity to learn how every area of the hotel operates, developing a broad range of skills and building a strong foundation for your future career in hospitality.
- A genuine people person who enjoys making connections and creating memorable guest experiences.
- Great communication skills, with the confidence to handle guest enquiries and work closely with colleagues across the hotel.
- A flexible, hands-on approach and a genuine willingness to work across reception, food and beverage, the bar and housekeeping when needed.
- Strong attention to detail and organisation, ensuring reservations, requests, payments and check-outs are handled accurately.
- A calm and practical problem-solver who can keep things running smoothly, even during busy periods.
- A positive team player who is eager to learn new skills and develop a broad understanding of hotel operations.
- Previous hotel or customer service experience would be an advantage, but full training will be provided.
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Receptionist in Plymouth employer: The Duke of Cornwall
The Duke of Cornwall Hotel offers a unique opportunity to be part of a historic establishment in Plymouth, where you can contribute to creating memorable guest experiences. With a focus on employee growth and a supportive work culture, we provide comprehensive training and development opportunities, ensuring that our team members thrive in their roles. Join us as we relaunch this iconic hotel and enjoy the benefits of working in a vibrant environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Plymouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Duke of Cornwall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Duke of Cornwall
Don't be shy about reaching out to The Duke of Cornwall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Plymouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Duke of Cornwall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Duke of Cornwall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
