At a Glance
- Tasks: Lead and inspire teams to deliver exceptional hospitality experiences across two iconic hotels.
- Company: Join RBH, a top-rated employer in the hospitality industry, prioritising people and culture.
- Benefits: Enjoy competitive salary, discounts, extra holiday, flexible working, and career growth opportunities.
- Other info: Dynamic environment with a focus on employee wellbeing and community engagement.
- Why this job: Be part of relaunching historic hotels and shaping the future of hospitality.
- Qualifications: Proven leadership experience in hospitality with a strong commercial mindset.
The predicted salary is between 32450 - 32450 £ per year.
At RBH we believe our people are our biggest assets. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are proudly recognised as one of the Top 30 Best Places to Work in Hospitality. At RBH, we do not just offer jobs, we offer opportunities to grow, succeed, and be part of a team that is redefining what it means to work in hospitality. Join us and discover why our people are at the heart of everything we do.
We are seeking an exceptional Cluster General Manager to lead an exciting hospitality portfolio comprising the successful Duke of Cornwall Hotel, Plymouth and The Marine Hotel, Paignton.
Where will you work: The Duke of Cornwall Hotel is one of Plymouth’s most iconic and historic hotels. Dating back to 1863, the hotel was created as the city’s first luxury hotel and still carries the character, grandeur, and charm of its Victorian heritage today. With 72 individually styled bedrooms, event spaces, weddings, private functions and a strong connection to Plymouth’s maritime history, the Duke of Cornwall is a hotel with real personality. As the hotel prepares to reopen following improvement works, this is an exciting opportunity to be part of relaunching a much-loved Plymouth landmark and shaping the next chapter. The Marine Hotel is situated on a level position, directly opposite Paignton Seafront and a short walk to the town centre, with a free on-site car park which is subject to availability and cannot be reserved and free Wi-Fi within our bar lounge, you couldn’t ask for a better location on the English Riviera. The Marine hotel has fifty-three en-suite bedrooms, with dog-friendly rooms available.
As Cluster General Manager, you will hold overall responsibility for the operational, financial, and commercial success. Reporting into RBH's senior operations team, you will provide strategic leadership across the hotels, whilst ensuring delivery of exceptional guest experiences, strong employee engagement, and sustainable financial performance.
YOUR IMPACT
- Lead Outstanding Hospitality Operations: Deliver outstanding financial, operational, and guest satisfaction results across the portfolio. Drive a culture focused on service excellence and continuous improvement. Maintain the highest standards of quality, safety, and guest experience.
- Drive Commercial Performance: Lead commercial and operational strategies to maximise revenue, profitability, and market share. Work collaboratively with Revenue, Sales, Marketing, and Finance teams. Identify and capitalise on new business opportunities across all market segments. Deliver strong owner returns through effective financial and commercial leadership.
- Develop People & Culture: Recruit, inspire, and develop high-performing teams. Drive engagement, retention, and succession planning across the portfolio. Create a culture of learning, development, accountability, and recognition. Lead by example, embedding RBH's values in everything you do.
- Build Strong Stakeholder Relationships: Act as the ambassador for RBH within the local community. Develop meaningful relationships with owners, local businesses, corporate partners, and stakeholders. Collaborate with RBH teams to share best practice, implement initiatives, and drive continuous improvement.
WHAT WE NEED FROM YOU
We are looking for a highly motivated hospitality leader who combines commercial expertise with exceptional people leadership. You will bring:
- Proven experience as a General Manager, Cluster General Manager, or senior hotel leader.
- A strong commercial mindset and track record of driving revenue growth and profitability.
- Experience leading multi-site operations or large, complex hospitality businesses.
- Excellent understanding of hotel operations, including Rooms, Food & Beverage, and Commercial functions.
- Outstanding leadership and communication skills with the ability to inspire and engage teams.
- Strong stakeholder management skills and experience working with owners and investors.
- Strong financial management, budgeting, forecasting, and P&L expertise.
- The resilience, adaptability, and ambition required to lead through growth and change.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people:
- Competitive salary and bonus opportunity.
- Discounted hotel room rates for you and your friends & family.
- An extra day's holiday for your birthday.
- Enhanced Maternity, Adoption & Shared Parental Leave.
- 30% Food & Beverage discount at participating RBH hotels.
- Pension scheme.
- Refer a Friend Scheme.
- Flexible working arrangements.
- Stream – choose how and when you get paid.
- Life Insurance.
- Employee Assistance Programme.
- Social and wellbeing events throughout the year.
- Free meals on duty.
- Exceptional development and career progression opportunities within RBH.
…and much, much more.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our recruitment process you require reasonable adjustments, please let us know.
General Manager in Plymouth employer: The Duke of Cornwall
The Duke of Cornwall Hotel offers a unique opportunity to be part of a historic establishment in Plymouth, where you can contribute to creating memorable guest experiences. With a focus on employee growth and a supportive work culture, we provide comprehensive training and development opportunities, ensuring that our team members thrive in their roles. Join us as we relaunch this iconic hotel and enjoy the benefits of working in a vibrant environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Plymouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Duke of Cornwall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Duke of Cornwall
Don't be shy about reaching out to The Duke of Cornwall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Plymouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Duke of Cornwall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Duke of Cornwall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
