At a Glance
- Tasks: Create memorable guest experiences by serving food and drinks and welcoming guests.
- Company: Join the iconic Duke of Cornwall Hotel team in Plymouth.
- Benefits: Enjoy flexible hours, discounted stays, and free meals on duty.
- Other info: Ongoing training provided with excellent career growth opportunities.
- Why this job: Be part of a passionate team shaping the future of hospitality.
- Qualifications: Friendly attitude, availability for evenings and weekends, and a willingness to learn.
The predicted salary is between 11.14 - 11.14 £ per hour.
An exciting opportunity has arisen for friendly and enthusiastic Guest Service Assistants to join the team at the Duke of Cornwall Hotel as we prepare for the next chapter of this iconic Plymouth hotel. We are recruiting for one full-time position, as well as a number of part-time and casual positions. All roles require regular evening and weekend availability.
This role will have a strong food and beverage focus, with most of your shifts spent supporting the hotel’s restaurant, bar, weddings and events. However, as part of our flexible hotel team, you will also be trained to work on reception and may be asked to cover reception shifts when required. You will play an important part in creating memorable guest experiences across the hotel, from serving food and drinks to welcoming guests at reception. This role requires regular evening and weekend work, so applicants must be available during these times. Shift patterns will vary depending on the needs of the hotel and its events calendar.
The Duke of Cornwall Hotel is one of Plymouth’s most recognisable and historic hotels. With its impressive Victorian architecture, elegant function rooms and central location, the hotel has welcomed guests for generations. This is an exciting time to join the team and play a part in shaping the hotel’s future. You will work alongside passionate colleagues who are committed to delivering warm, friendly service and creating memorable experiences for every guest.
Ongoing training and development will be provided, including training across both food and beverage and reception duties.
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT
What you’ll be doing:
- Welcoming guests warmly and providing friendly, attentive service throughout their visit
- Taking and processing food and drink orders accurately, including dietary requirements and special requests
- Serving food and drinks while maintaining high standards of presentation and service
- Supporting restaurant, bar, wedding, event and function service across the hotel
- Setting up, cleaning and resetting tables, function rooms and service areas
- Preparing and serving a range of alcoholic and non-alcoholic drinks
- Processing guest payments accurately
- Restocking drinks, equipment and supplies ready for service
- Working closely with the kitchen and wider hotel team to provide a smooth guest experience
- Completing reception training and covering reception shifts when required
- Welcoming and checking guests in and out of the hotel
- Responding to guest enquiries and providing information about the hotel and local area
- Answering telephone calls and assisting with reservations and general enquiries
- Maintaining excellent standards of cleanliness, food hygiene, security and health and safety
- Supporting colleagues across the hotel during busy periods
WHAT WE NEED FROM YOU
- A friendly and professional approach, with a genuine passion for creating positive guest experiences
- Availability to work evenings and weekends is essential
- Flexibility to work across food and beverage and reception when required
- Flexibility to work shifts based on the hotel’s business and events calendar, including bank holidays
- Previous restaurant, bar, wedding, events or reception experience would be an advantage, but full training will be provided
- Clear and confident communication skills
- A keen eye for detail when taking orders, handling payments and completing reception tasks
- A team-focused attitude and willingness to support colleagues across different areas of the hotel
- The energy and confidence to work effectively in a busy hospitality environment
- A reliable and punctual approach to work
- Confidence using computers or a willingness to learn the hotel’s reception systems
- Applicants serving alcohol must meet the relevant minimum-age requirements
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- £11.14 per hour for employees aged 18 to 20 and £12.71 per hour for employees aged 21 and over
We are recruiting for one full-time position, as well as a number of part-time and casual positions. All roles require regular evening and weekend availability.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Casual F&B Team Member in Plymouth employer: The Duke of Cornwall
The Duke of Cornwall Hotel offers a unique opportunity to be part of a historic establishment in Plymouth, where you can contribute to creating memorable guest experiences. With a focus on employee growth and a supportive work culture, we provide comprehensive training and development opportunities, ensuring that our team members thrive in their roles. Join us as we relaunch this iconic hotel and enjoy the benefits of working in a vibrant environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Casual F&B Team Member in Plymouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Duke of Cornwall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Duke of Cornwall
Don't be shy about reaching out to The Duke of Cornwall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual F&B Team Member in Plymouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Duke of Cornwall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Duke of Cornwall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
