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For Companies At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy flexible working, discounted stays, and free meals on duty!
- Why this job: Be part of a passionate team in a vibrant industry with growth opportunities.
- Qualifications: Proven leadership in hotel operations and strong financial acumen required.
- Other info: We celebrate individuality and offer a supportive, inclusive work culture.
The predicted salary is between 36000 - 60000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT OUR HOTEL
- Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently.
- Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.
- Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
- Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.
- Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
- Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.
- Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
- Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
- Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.
WHAT WE NEED FROM YOU
- Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
- Strong experience in hotel operations, with a deep understanding of Front Office, Housekeeping, F&B, and Maintenance management.
- Excellent financial acumen, including the ability to support with budgets, monitor performance, and implement cost-control measures.
- A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
- Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
- Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
- Ability to multitask and manage time effectively in a fast-paced, dynamic environment.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
F&B Manager employer: The Duke of Cornwall
Contact Detail:
The Duke of Cornwall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the hospitality industry, especially in food and beverage management. This knowledge will not only help you during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of RBH to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved guest satisfaction in previous roles. Being able to share these experiences will showcase your leadership skills effectively.
✨Tip Number 4
Stay updated on the company's recent achievements and initiatives, particularly those related to sustainability and employee wellbeing. Mentioning these in your discussions can show your alignment with their values.
We think you need these skills to ace F&B Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations, particularly in F&B management. Use specific examples that demonstrate your leadership skills and guest-centric mindset.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention how your values align with RBH's commitment to diversity, health, and wellbeing, and provide examples of how you've contributed to a positive work environment in the past.
Highlight Financial Acumen: Since the role requires strong financial skills, include any relevant experience you have with budgeting, monitoring performance, and implementing cost-control measures. Be specific about the results you achieved.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively resolved guest issues or operational challenges in previous roles. This will demonstrate your ability to think on your feet and maintain high levels of guest satisfaction.
How to prepare for a job interview at The Duke of Cornwall
✨Showcase Your Leadership Skills
As a potential F&B Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully motivated and managed teams in the past, highlighting any specific challenges you overcame.
✨Understand Hotel Operations
Familiarise yourself with all aspects of hotel operations, especially Front Office, Housekeeping, and F&B management. Be ready to discuss how these departments interconnect and how you can enhance their efficiency.
✨Emphasise Guest-Centric Mindset
Prepare to share instances where you've gone above and beyond to ensure guest satisfaction. This role requires a strong focus on service, so be ready to discuss how you handle complaints and improve guest experiences.
✨Demonstrate Financial Acumen
Since financial performance is key, brush up on your understanding of metrics like RevPAR and budgeting. Be prepared to discuss how you've previously implemented cost-control measures or improved profitability in your past roles.