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- Tasks: Manage patient appointments and ensure smooth communication with healthcare professionals.
- Company: Join the Dudley Group, dedicated to excellent healthcare and employee wellbeing.
- Benefits: Flexible working options, focus on work-life balance, and commitment to staff wellbeing.
- Why this job: Make a real difference in patients' lives while developing valuable skills in a supportive environment.
- Qualifications: Strong communication skills, IT literacy, and previous office experience preferred.
- Other info: Embrace diversity and inclusion in a workplace that values every individual.
The predicted salary is between 30000 - 42000 £ per year.
As part of a team, to be responsible for making appointments for patients and re-arranging appointments as appropriate, or to take patient details for further appointments to be made.
Ability to use local hospital systems, NHS spine and the NHS e-Referral Service (e-RS) to fulfil the duties of this role.
To deal with any communications and problems this may arise from various sources to include dealing with difficult patients. To be aware of the Trust\’s policy on handling complaints and to comply accordingly.
Maintain an accurate audit trail for all referrals and appointment amendments.
To maintain good communication and relationships with patients, clinicians, GP surgeries and directorates.
Computer/IT literate, good telephone manner, able to work on own initiative, good verbal & written communication, ability to organise/ prioritise work, attention to detail and previous experience of working in an office environment
About Us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of \”excellent health care, improved health for all\”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
Inclusion and Diversity
We value and respect all individuals\’ diverse backgrounds, perspectives, and experiences. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We seek candidates who share our commitment to equality, diversity and inclusion and will actively contribute to advancing these principles within our workplace and the broader community. We want to ensure that our workforce is representative of the population we serve.
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Patient Centre Clerk employer: The Dudley Group NHS Foundation Trust
Contact Detail:
The Dudley Group NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Centre Clerk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Dudley Group on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and communication. We want to show that we can handle difficult situations with ease and maintain a positive attitude.
✨Tip Number 3
Show off our tech skills! Familiarise ourselves with NHS systems like e-RS before the interview. Being able to discuss these tools confidently will set us apart from other candidates.
✨Tip Number 4
Don’t forget to highlight our commitment to inclusion and diversity during the interview. Sharing personal experiences that align with the Dudley Group's values can really resonate with the hiring team.
We think you need these skills to ace Patient Centre Clerk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Patient Centre Clerk role. We want to see how you can contribute to our vision of excellent healthcare!
Show Off Your Communication Skills: Since this role involves dealing with patients and clinicians, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your IT Proficiency: Mention any experience you have with local hospital systems or similar software. We’re looking for someone who is computer literate and can easily adapt to using NHS systems like e-RS, so don’t forget to showcase your tech skills!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Dudley Group!
How to prepare for a job interview at The Dudley Group NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Centre Clerk. Familiarise yourself with appointment systems like the NHS e-Referral Service and be ready to discuss how you would handle patient communications and complaints.
✨Showcase Your Communication Skills
Since this role involves dealing with patients and clinicians, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, especially in challenging situations, to demonstrate your ability to maintain good relationships.
✨Demonstrate Attention to Detail
This job requires maintaining accurate records and managing appointments. Bring examples of how you've ensured accuracy in your work before, whether it’s through meticulous data entry or managing schedules, to show that you can handle the details.
✨Emphasise Your Team Spirit
As part of a team, it's crucial to show that you can collaborate effectively. Think of instances where you've worked well with others, particularly in a healthcare or office environment, and be prepared to share these stories during your interview.
