At a Glance
- Tasks: Lead strategic client partnerships and deliver impactful multi-channel campaigns.
- Company: The Drum, a leading global media and marketing platform.
- Benefits: 28 days holiday, hybrid working, and a supportive team culture.
- Other info: Opportunity for career growth and mentoring within a dynamic environment.
- Why this job: Join a creative team and work with globally recognised brands.
- Qualifications: Experience in client success or account management, with strong relationship-building skills.
The predicted salary is between 50000 - 60000 € per year.
About The Drum
The Drum is a leading global media and marketing platform, delivering award-winning content, events, and creative solutions for the marketing industry. Our Client Services team plays a critical role in building and delivering impactful, multi‑channel partnerships that drive real results for our clients.
The Role
We’re looking for a Senior Client Success Manager to join us on a 12‑month maternity cover. This is a senior, client‑facing role at the heart of our commercial partnerships—ideal for someone who combines strategic thinking with strong account management and delivery expertise. Acting as both the voice of the client internally and The Drum’s ambassador externally, you will lead the development and execution of integrated campaigns spanning digital publishing, event sponsorships, activations, and research. As a senior member of the Client Services function, you will take ownership of key accounts while also playing a leadership role within the team—supporting junior colleagues, driving best practice, and ensuring seamless coordination across departments. You’ll bring a strong mindset, balancing relationship growth, commercial opportunities, and flawless delivery.
Key Responsibilities
- Client Success & Strategic Account Management
- Lead strategic planning across key client accounts, ensuring campaigns deliver against—and exceed—objectives
- Build and nurture strong, long‑term client relationships, acting as a trusted advisor
- Identify growth opportunities within accounts, driving retention, upsell, and partnership expansion
- Provide strategic recommendations based on performance insights and industry knowledge
- Pre‑Sales & Commercial Collaboration
- Partner with Sales teams on pre‑sale activity to develop creative, compelling, and effective proposals for clients and prospects
- Contribute strategic thinking and client insight to shape solutions that align with client goals and The Drum’s offerings
- Support pitches and presentations, helping to convert opportunities into long‑term partnerships
- Campaign & Project Delivery
- Oversee end‑to‑end delivery of multi‑channel campaigns (content, events, research, activations)
- Ensure projects are delivered on time, on budget, and to the highest quality
- Manage multiple stakeholders and workflows across complex accounts
- Proactively troubleshoot challenges and maintain high service levels
- Cross‑Functional Leadership & Team Management
- Act as the central point of contact between clients and internal teams
- Lead coordination across Sales, Editorial, Production, and Data teams to ensure seamless delivery
- Provide line management and support to junior team members (e.g. Account Executive/Manager), helping to develop their skills and performance
- Drive clear communication, strong briefing processes, and accountability across all stakeholders
- Team & Process Excellence
- Contribute to and lead best practices across planning, delivery, and measurement
- Support standardisation of processes to drive efficiency and consistency
- Play a key role in internal training and knowledge‑sharing to elevate the Client Services function
Why Join Us?
- Work with globally recognised brands and cutting‑edge marketing campaigns
- Be part of a collaborative, creative, and ambitious team
- Opportunity to step into a senior, high‑impact role within a leading media business
- Hybrid working and a supportive team culture
Experience & Qualifications
- Proven experience in client success, account management, or project management within media, marketing, or events
- Strong background managing strategic client partnerships and multi‑channel campaigns
- Experience in a senior or leadership role, with line management or mentoring responsibilities
- Excellent relationship‑building and stakeholder management skills
- Commercially minded, with experience identifying growth and upsell opportunities
- Experience supporting or contributing to pre‑sales and pitch processes
- Confident working with data and performance insights to inform strategy
- Highly organised, with the ability to manage multiple complex projects simultaneously
- A proactive, solutions‑focused mindset with strong communication skills
Benefits
- 28 days holiday
- Pension
- Company‑wide discretionary bonus scheme based on business performance
- Enhanced above industry standard family leave package
- x2 paid volunteering days a year
- Company‑wide mentoring programme
- Employee referral bonus
- Company social events
- Hybrid working
- Early finish on Fridays
- Dog friendly offices
- Eye care vouchers and contribution towards glasses
- Learning & Development fund/opportunities
Senior Client Success Manager (12 month Maternity Cover) employer: The Drum
The Drum is an exceptional employer, offering a dynamic and collaborative work environment where creativity thrives. As a Senior Client Success Manager, you will have the opportunity to lead impactful campaigns for globally recognised brands while benefiting from a supportive team culture, hybrid working options, and extensive professional development opportunities. With a strong focus on employee well-being, including generous holiday allowances and a comprehensive family leave package, The Drum is committed to fostering a rewarding and fulfilling workplace for all its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager (12 month Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at The Drum. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching The Drum's recent campaigns and successes. Show us you’re not just another candidate; demonstrate your passion for their work and how you can contribute to their client success.
✨Tip Number 3
Practice your pitch! You’ll need to showcase your strategic thinking and account management skills. Think of examples from your past experiences that highlight your ability to build relationships and drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at The Drum.
We think you need these skills to ace Senior Client Success Manager (12 month Maternity Cover)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Client Success Manager role. Highlight your experience in client success and account management, and show how your skills align with what we’re looking for at The Drum.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven results in previous roles. We want to see how you’ve built strong client relationships and delivered successful campaigns.
Be Authentic:Let your personality shine through in your application. We value creativity and a proactive mindset, so don’t be afraid to express your passion for client success and marketing in your writing.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at The Drum
✨Know Your Clients
Before the interview, dive deep into The Drum's client portfolio. Understand their key accounts and recent campaigns. This will help you demonstrate your strategic thinking and ability to nurture long-term relationships during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your experience in mentoring junior colleagues and driving best practices, as this role requires strong leadership within the Client Services function.
✨Be Data-Driven
Familiarise yourself with performance metrics and insights relevant to client success. Be ready to discuss how you've used data to inform strategy and drive growth opportunities in previous roles, showcasing your commercially minded approach.
✨Practice Your Pitching Skills
Since you'll be involved in pre-sales and pitches, practice articulating creative and compelling proposals. Think about how you can align client goals with The Drum’s offerings, and be prepared to share your insights on effective campaign delivery.
