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- Tasks: Lead strategic client partnerships and deliver impactful multi-channel campaigns.
- Company: The Drum, a leading global media and marketing platform.
- Benefits: 28 days holiday, hybrid working, and a supportive team culture.
- Other info: Opportunity for career growth and mentoring within a dynamic environment.
- Why this job: Join a creative team and work with globally recognised brands.
- Qualifications: Experience in client success or account management, with strong relationship-building skills.
The predicted salary is between 50000 - 60000 £ per year.
The Drum is a leading global media and marketing platform, delivering award-winning content, events, and creative solutions for the marketing industry. Our Client Services team plays a critical role in building and delivering impactful, multi-channel partnerships that drive real results for our clients.
We’re looking for a Senior Client Success Manager to join us on a 12-month maternity cover. This is a senior, client-facing role at the heart of our commercial partnerships—ideal for someone who combines strategic thinking with strong account management and delivery expertise.
Acting as both the voice of the client internally and The Drum’s ambassador externally, you will lead the development and execution of integrated campaigns spanning digital publishing, event sponsorships, activations, and research. As a senior member of the Client Services function, you will take ownership of key accounts while also playing a leadership role within the team—supporting junior colleagues, driving best practice, and ensuring seamless coordination across departments. You’ll bring a strong mindset, balancing relationship growth, commercial opportunities, and flawless delivery.
Key Responsibilities- Client Success & Strategic Account Management: Lead strategic planning across key client accounts, ensuring campaigns deliver against—and exceed—objectives. Build and nurture strong, long-term client relationships, acting as a trusted advisor. Identify growth opportunities within accounts, driving retention, upsell, and partnership expansion. Provide strategic recommendations based on performance insights and industry knowledge.
- Pre-Sales & Commercial Collaboration: Partner with Sales teams on pre-sale activity to develop creative, compelling, and effective proposals for clients and prospects. Contribute strategic thinking and client insight to shape solutions that align with client goals and The Drum’s offerings. Support pitches and presentations, helping to convert opportunities into long-term partnerships.
- Campaign & Project Delivery: Oversee end-to-end delivery of multi-channel campaigns (content, events, research, activations). Ensure projects are delivered on time, on budget, and to the highest quality. Manage multiple stakeholders and workflows across complex accounts. Proactively troubleshoot challenges and maintain high service levels.
- Cross-Functional Leadership & Team Management: Act as the central point of contact between clients and internal teams. Lead coordination across Sales, Editorial, Production, and Data teams to ensure seamless delivery. Provide line management and support to junior team members (e.g. Account Executive/Manager), helping to develop their skills and performance. Drive clear communication, strong briefing processes, and accountability across all stakeholders.
- Team & Process Excellence: Contribute to and lead best practices across planning, delivery, and measurement. Support standardisation of processes to drive efficiency and consistency. Play a key role in internal training and knowledge-sharing to elevate the Client Services function.
Why Join Us?
- Work with globally recognised brands and cutting-edge marketing campaigns.
- Be part of a collaborative, creative, and ambitious team.
- Opportunity to step into a senior, high-impact role within a leading media business.
- Hybrid working and a supportive team culture.
Requirements
- Proven experience in client success, account management, or project management within media, marketing, or events.
- Strong background managing strategic client partnerships and multi-channel campaigns.
- Experience in a senior or leadership role, with line management or mentoring responsibilities.
- Excellent relationship-building and stakeholder management skills.
- Commercially minded, with experience identifying growth and upsell opportunities.
- Experience supporting or contributing to pre-sales and pitch processes.
- Confident working with data and performance insights to inform strategy.
- Highly organised, with the ability to manage multiple complex projects simultaneously.
- A proactive, solutions-focused mindset with strong communication skills.
Benefits
- 28 days holiday.
- Pension.
- Company-wide discretionary bonus scheme based on business performance.
- Enhanced above industry standard family leave package.
- x2 paid volunteering days a year.
- Company-wide mentoring programme.
- Employee referral bonus.
- Company social events.
- Hybrid working.
- Early finish on Fridays.
- Dog friendly offices.
- Eye care vouchers and contribution towards glasses.
- Learning & Development fund/opportunities.
Senior Client Success Manager (12 month Maternity cover) in London employer: The Drum
Contact Detail:
The Drum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager (12 month Maternity cover) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching The Drum and its clients. Understand their campaigns and think about how you can contribute to their success. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the Senior Client Success Manager role. Highlight your strategic thinking and account management skills to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Client Success Manager (12 month Maternity cover) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Success Manager role. Highlight your experience in client success and account management, and show how your skills align with what we’re looking for at The Drum.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven results in previous roles. Use metrics where possible to demonstrate your impact on client relationships and campaign success.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your professional experience, so feel free to share your passion for media and marketing, and why you want to join our team.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at The Drum
✨Know Your Clients
Before the interview, dive deep into The Drum's client portfolio. Understand their key accounts and recent campaigns. This will help you speak confidently about how you can enhance client relationships and drive success.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully managed strategic accounts in the past. Be ready to discuss specific campaigns where you identified growth opportunities and delivered results, as this aligns perfectly with the role's requirements.
✨Demonstrate Leadership Skills
Since this role involves mentoring junior team members, think of instances where you've led a team or supported colleagues. Highlight your approach to fostering collaboration and driving best practices within a team setting.
✨Be Data-Driven
Familiarise yourself with performance metrics relevant to client success. Be prepared to discuss how you've used data insights to inform strategy and improve campaign outcomes, showcasing your commercially minded approach.