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For Companies At a Glance
- Tasks: Lead strategic client partnerships and deliver impactful multi-channel campaigns.
- Company: The Drum, a leading global media and marketing platform.
- Benefits: 28 days holiday, hybrid working, and a supportive team culture.
- Other info: Opportunity for career growth and mentoring within a dynamic environment.
- Why this job: Join a creative team and work with globally recognised brands.
- Qualifications: Experience in client success or account management, with strong relationship-building skills.
The predicted salary is between 50000 - 60000 ÂŁ per year.
About The Drum
The Drum is a leading global media and marketing platform, delivering award-winning content, events, and creative solutions for the marketing industry. Our Client Services team plays a critical role in building and delivering impactful, multi‑channel partnerships that drive real results for our clients.
The Role
Reports to: Chief Client Officer
People Accountability: Account Executive, Account Manager
We’re looking for a Senior Client Success Manager to join us on a 12‑month maternity cover. This is a senior, client‑facing role at the heart of our commercial partnerships—ideal for someone who combines strategic thinking with strong account management and delivery expertise. Acting as both the voice of the client internally and The Drum’s ambassador externally, you will lead the development and execution of integrated campaigns spanning digital publishing, event sponsorships, activations, and research. As a senior member of the Client Services function, you will take ownership of key accounts while also playing a leadership role within the team—supporting junior colleagues, driving best practice, and ensuring seamless coordination across departments. You’ll bring a strong mindset, balancing relationship growth, commercial opportunities, and flawless delivery.
Key Responsibilities
- Client Success & Strategic Account Management
- Lead strategic planning across key client accounts, ensuring campaigns deliver against—and exceed—objectives
- Build and nurture strong, long‑term client relationships, acting as a trusted advisor
- Identify growth opportunities within accounts, driving retention, upsell, and partnership expansion
- Provide strategic recommendations based on performance insights and industry knowledge
- Pre‑Sales & Commercial Collaboration
- Partner with Sales teams on pre‑sale activity to develop creative, compelling, and effective proposals for clients and prospects
- Contribute strategic thinking and client insight to shape solutions that align with client goals and The Drum’s offerings
- Support pitches and presentations, helping to convert opportunities into long‑term partnerships
- Campaign & Project Delivery
- Oversee end‑to‑end delivery of multi‑channel campaigns (content, events, research, activations)
- Ensure projects are delivered on time, on budget, and to the highest quality
- Manage multiple stakeholders and workflows across complex accounts
- Proactively troubleshoot challenges and maintain high service levels
- Cross‑Functional Leadership & Team Management
- Act as the central point of contact between clients and internal teams
- Lead coordination across Sales, Editorial, Production, and Data teams to ensure seamless delivery
- Provide line management and support to junior team members (e.g. Account Executive/Manager), helping to develop their skills and performance
- Drive clear communication, strong briefing processes, and accountability across all stakeholders
- Team & Process Excellence
- Contribute to and lead best practices across planning, delivery, and measurement
- Support standardisation of processes to drive efficiency and consistency
- Play a key role in internal training and knowledge‑sharing to elevate the Client Services function
Why Join Us?
- Work with globally recognised brands and cutting‑edge marketing campaigns
- Be part of a collaborative, creative, and ambitious team
- Opportunity to step into a senior, high‑impact role within a leading media business
- Hybrid working and a supportive team culture
Experience & Qualifications
- Proven experience in client success, account management, or project management within media, marketing, or events
- Strong background managing strategic client partnerships and multi‑channel campaigns
- Experience in a senior or leadership role, with line management or mentoring responsibilities
- Excellent relationship‑building and stakeholder management skills
- Commercially minded, with experience identifying growth and upsell opportunities
- Experience supporting or contributing to pre‑sales and pitch processes
- Confident working with data and performance insights to inform strategy
- Highly organised, with the ability to manage multiple complex projects simultaneously
- A proactive, solutions‑focused mindset with strong communication skills
Benefits
- 28 days holiday
- Pension
- Company‑wide discretionary bonus scheme based on business performance
- Enhanced above industry standard family leave package
- x2 paid volunteering days a year
- Company‑wide mentoring programme
- Employee referral bonus
- Company social events
- Hybrid working
- Early finish on Fridays
- Dog friendly offices
- Eye care vouchers and contribution towards glasses
- Learning & Development fund/opportunities
Senior Client Success Manager (12 month Maternity cover) employer: The Drum Network Awards
Contact Detail:
The Drum Network Awards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager (12 month Maternity cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at The Drum. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching The Drum’s recent campaigns and successes. Show us you’re genuinely interested and ready to contribute to our client success goals right from the get-go!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate how you can build and nurture strong client relationships. Think of examples from your past experiences that highlight your strategic thinking and account management skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team at The Drum.
We think you need these skills to ace Senior Client Success Manager (12 month Maternity cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Success Manager role. Highlight your experience in client success and account management, and show us how you can bring strategic thinking to the table.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've driven results in previous roles, especially in managing multi-channel campaigns and building client relationships.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can be both a trusted advisor to clients and an ambassador for The Drum, so don’t be afraid to show us what makes you unique!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with The Drum!
How to prepare for a job interview at The Drum Network Awards
✨Know Your Clients
Before the interview, dive deep into The Drum's client portfolio. Understand their key accounts and recent campaigns. This will help you demonstrate your strategic thinking and ability to nurture long-term relationships during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your experience in mentoring junior colleagues and driving best practices, as this role requires strong leadership within the Client Services function.
✨Be Data-Driven
Familiarise yourself with performance metrics and insights relevant to client success. Be ready to discuss how you've used data to inform strategy and drive growth opportunities in previous roles, showcasing your commercially minded approach.
✨Practice Your Pitching Skills
Since you'll be involved in pre-sales and pitches, practice articulating creative and compelling proposals. Think about how you can align client goals with The Drum’s offerings, and prepare to share your insights on effective campaign delivery.