At a Glance
- Tasks: Provide excellent customer service and maintain hotel standards during the night.
- Company: Join Axiom Hospitality at The Drey, a modern boutique hotel in London.
- Benefits: Enjoy a competitive salary, hotel discounts, and 28-33 days holiday.
- Other info: Opportunities for growth, training, and a commitment to sustainability.
- Why this job: Be part of a dynamic team and make lasting memories for guests.
- Qualifications: Passion for hospitality; previous experience preferred but not necessary.
The predicted salary is between 28000 - 28000 £ per year.
The Drey, a pre-opening boutique hotel at 1 Barkston Gardens, Earl's Court, features 125 tech-enabled rooms set within a characterful historic building in West London. Designed for modern travellers, it combines the comfort of a premium hotel with the flexibility of local living. Just minutes from Earl's Court station, The Drey offers seamless digital check-in and contactless access, with no front desk or on-site dining. Instead, it connects guests to the neighbourhood through curated partnerships with local businesses.
We are currently recruiting for a Night Auditor to join our Truly Talented team. Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.
What we offer:
- £28000 per annum
- Hotel discounts across all Axiom Hospitality hotels ‑ colleague rates and up to 50% discount on F&B
- 28 days holiday, including bank holidays, increasing yearly to 33 days
- Discounts across retail, restaurants, events and more through our benefits & rewards portal
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
- Yearly complimentary Axiom Xcape stayover after one year of service
- A growing team with great training, progression, and promotion opportunities
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
- Free meals while on shift
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Your role:
As a Night Auditor, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.
Responsibilities of a Night Auditor will include but are not limited to:
- To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach
- To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained
- Assist in the general running of the hotel at night and support other departments in setting up for the next day
- To continuously improve the quality of the hotel's services
- To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after
- To be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention
- To promote the company values and behaviours at all times
The ideal person for this role will be:
- Enthusiastic about change, focused on details and trusting
- Truly passionate about the Hospitality Industry
- Previous experience in a similar role is preferred but not necessary
- Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories
- Excellent personal presentation
- Ability to function independently with a minimum of supervision
- You are a night owl, comfortable working during the night time
- Excellent communication skills, the ability to communicate verbally and in writing
- To be an enthusiastic team player with a flexible approach
- You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and The Drey.
Opportunities for all:
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
Night Auditor employer: The Drey
The Drey in London is an exceptional employer, offering a vibrant work culture where team members are empowered to lead and innovate in a pre-opening boutique hotel environment. With a strong focus on employee growth through coaching and training, staff enjoy meaningful opportunities to enhance their skills while delivering outstanding guest experiences. The company's commitment to maintaining high standards and fostering a supportive atmosphere makes it an attractive place for those seeking rewarding employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Drey. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Drey
Don't be shy about reaching out to The Drey directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Drey and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Drey
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
