At a Glance
- Tasks: Coordinate contracts and ensure smooth operations in drainage maintenance.
- Company: The Drain Group, a leader in reliable drainage solutions across the UK.
- Benefits: Up to £30K salary, 25 days holiday, pension scheme, and wellbeing benefits.
- Other info: Equal Opportunity Employer committed to diversity and inclusion.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: 2+ years in an office environment with strong organisational and communication skills.
The predicted salary is between 30000 - 30000 £ per year.
About The Drain Group
At The Drain Group, we pride ourselves on delivering fast, reliable, and high-quality drainage and maintenance solutions across the UK. Our teams work around the clock to keep customers’ homes, businesses, and critical infrastructure running smoothly.
About The Role
As a Contracts Coordinator at The Drain Group, you’ll be at the heart of our reactive and planned maintenance operations. You’ll support the Account Manager in delivering key elements of multiple contracts, ensuring work is scheduled efficiently, customers receive timely updates, and all service expectations are met. You will be working closely to support managers and the wider management team of the business. You’ll liaise daily with clients, field engineers, suppliers, and internal departments—making sure every job runs smoothly from initial instruction through to completion.
To succeed in this role you will ideally have experience within Customer Services, excellent communication skills and a flair for great service. In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well organised with the ability to process data quickly and accurately and support team members.
Responsibilities
- Manage daily office operations, including clerical tasks and data entry.
- Maintain organised filing systems for both physical and electronic documents.
- Handle incoming calls with professionalism and excellent phone etiquette.
- Taking ownership of customer queries to offer first contact resolution where possible.
- Coordinate schedules and appointments for engineers.
- Prepare reports for clients and have experience in using Portals.
- Support the team with administrative duties as needed to ensure efficient workflow.
- Monitor KPI performance and follow up as required.
- Handle Customer Support Centre administrative duties, including monitoring team inboxes.
Skills And Experience Required
- Proven experience with a minimum of 2 years within an office environment and scheduling experience.
- Experience in managing engineers.
- Strong organisational skills with an ability to prioritise tasks effectively.
- Excellent data entry skills with attention to detail.
- Strong written and verbal communication skills.
- Ability to work independently as well as part of a team.
- A proactive approach to problem-solving and the ability to adapt to changing priorities.
What We Offer
- Salary of up to 30K dependant on experience.
- 25 days holiday plus bank holidays.
- Pension scheme.
- Wellbeing benefits.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Contracts Co-ordinator in Birmingham employer: The Drain Group
At The Drain Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. As a Contracts Coordinator, you will benefit from a competitive salary, generous holiday allowance, and a strong focus on employee wellbeing, all while being part of a team that values collaboration and excellence in service delivery. Our culture encourages professional growth and development, making it an ideal place for those seeking meaningful and rewarding employment in the drainage and maintenance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Co-ordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching The Drain Group and understanding their values and services. Tailor your responses to show how your skills align with their needs, especially in customer service and coordination.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in managing schedules and handling customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining The Drain Group team.
We think you need these skills to ace Contracts Co-ordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Coordinator role. Highlight your experience in customer service and scheduling, as well as your proficiency in Microsoft Office. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for The Drain Group. Share specific examples of how you've managed contracts or supported teams in the past. We love a good story!
Show Off Your Communication Skills:Since this role involves liaising with clients and engineers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We appreciate a well-structured application!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Drain Group!
How to prepare for a job interview at The Drain Group
✨Know the Company Inside Out
Before your interview, take some time to research The Drain Group. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Contracts Coordinator, being organised is key. Prepare examples from your past experience where you successfully managed schedules or handled multiple tasks simultaneously. This will demonstrate your ability to prioritise and keep everything running smoothly.
✨Communicate Clearly and Confidently
Since the role involves liaising with clients and engineers, practice articulating your thoughts clearly. Use role-play with a friend or family member to simulate common interview questions, focusing on your communication skills and phone etiquette.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you faced challenges in customer service or scheduling and how you resolved them. This will highlight your proactive approach and adaptability.
