Senior Human Resources Advisor in Ipswich

We are seeking an experienced Senior HR Advisor to join our HR team on an 18-month fixed-term contract for maternity cover. This role will support the Head of HR in delivering the company’s strategy, underpinned by our inclusive culture and strong core values. This is a highly operational role requiring a proactive mindset and the ability to provide robust, commercially aligned, high-quality people relations advice. You will ensure policy compliance, deliver excellent service to employees at all levels of the business, and take full ownership of end-to-end HR operational activities.

You will be responsible for implementing and maintaining all HR processes, advising managers on people relations matters, and acting as a trusted point of contact for employee queries. The role covers the full HR lifecycle, including HR systems, payroll changes, benefits administration, engagement initiatives, wellbeing programmes, and coordinating a comprehensive onboarding experience for new joiners.

As a service-based business, we seek proactive, motivated, and enthusiastic team players who are commercially savvy and passionate about their work. The right candidate will align with our core values and contribute positively to our culture.

• Take ownership of all HR operational activities, ensuring compliance with company policies and procedures.
• Provide practical and commercially sound people relations support to line managers when dealing with performance issues, sickness absence or other people matters.
• Build and maintain strong stakeholder relationships, managing expectations and resolving queries effectively.
• Ensure HR policies and procedures are aligned with employment legislation and best practice.
• Monitor, analyse, and report on key HR metrics including headcount, turnover, retention, and attendance, proactively escalating risks or concerns.
• Manage competency framework processes, implement procedural improvements, monitor personal development outcomes, and identify learning and development needs.
• Oversee training and professional membership processes.
• Manage and administer the company mentorship programme.
• Administer company benefits programmes, including renewals, and maintain strong relationships with benefit providers.
• Manage HR platforms (including HiBob), ensuring data accuracy, process integrity, and timely stakeholder updates (e.g. payroll changes).
• Maintain accurate employee records in line with GDPR requirements.
• Support the Head of HR in reviewing and improving HR practices, including performance management and appraisal frameworks.
• Manage employee engagement surveys, analyse results, and recommend and implement action plans.
• Support people-related projects, including inclusion and wellbeing initiatives.
• Draft, review, and maintain HR documentation, including onboarding materials, policies, and standard operating procedures (SOP).
• Act as the first point of contact for HR operational queries (policies, payroll, benefits, and processes).
• Oversee and coordinate monthly payroll changes.
• Lead on ad hoc HR projects from inception to delivery, ensuring deadlines are met.

• CIPD qualified (Level 7) or working towards.
• Minimum of 3 years’ experience in a similar HR operational role.
• Degree in law, HR or business-related field (desirable).
• Experience using HiBob or similar HRIS.
• Experience managing complex ER cases.
• Experienced in planning, implementing and overseeing business change initiatives.
• Background in a professional, service-based environment (desirable).
• Strong working knowledge of UK employment law and HR best practice.
• Proven operational HR experience.
• Strong analytical skills with advanced Microsoft Office Suite proficiency.
• High emotional intelligence and ability to exercise discretion.

• Enthusiastic, resilient team player with a proactive “can-do” attitude.
• Confident, well-organised, and highly motivated.
• Pro-active and improvement driven.
• Willingness to learn, develop, and contribute positively to the HR team.
• Commercially aware, balancing employee experience with business needs.

• Ability to maintain strict confidentiality and build trust.
• Calm and adaptable under pressure.
• Empathetic, objective, and balanced decision-maker.
• Highly organised with strong attention to detail.
• Able to manage multiple priorities and deadlines effectively.
• Excellent written and verbal communication skills.
• Skilled in non-verbal communication and stakeholder engagement.
• Strong IT capability across Microsoft Office, including SharePoint.
• Knowledge of European or Canadian employment law.

We offer highly competitive salaries that reflect your skills and experience. In addition, we provide a range of fantastic benefits, including those listed below. Details of the full range of benefits will be provided separately.

• Remote/Hybrid Working.
• Electric Vehicle Scheme.
• Holiday Buy/Sell Scheme.
• Working Abroad Scheme.
• Maternity and Paternity Leave & Pay.
• Bank Holiday Swap Scheme.