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- Tasks: Lead operational teams and ensure exceptional service standards in a luxury hotel.
- Company: The Doyle Collection features eight luxury hotels known for their warm, thoughtful service.
- Benefits: Enjoy a £300 joining bonus, 28 days holiday, free meals, and personal development opportunities.
- Why this job: Join a top-rated workplace and create extraordinary guest experiences in a vibrant London setting.
- Qualifications: Minimum 3 years in an Executive Committee role at a Four or Five-star hotel required.
- Other info: Be part of a culture focused on continuous improvement and team success.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced Hotel Manager to lead our operational teams to success. Reporting directly to the General Manager, the Hotel Manager is responsible for overseeing the day to day running and assisting with the strategic planning of the hotel operation. You will ensure the delivery of exceptional and unique service standards across all areas.
The Hotel Manager will assume operational responsibility and drive the performance of our unique property. With extensive experience in luxury lifestyle properties and knowledge of front office and food & beverage operations you will contribute to the creation of a brand of one to maximise reputation, revenue and profitability across all areas in line with budget expectations.
You will deputize in the absence of the General Manager and continually develop the product and the guest service proposition to ensure it is positioned as exceptional in the London market
What we need from you
Ideally, we are looking for a well-rounded Hotel Manager, with a min 3 years as in an Executive Committee level position in a Four or Five * Hotel environment. Our ideal candidate will need to demonstrate high levels of guest focus and strategic planning and display that they have a solid financial and commercial awareness.
We are looking for a self-motivated forward-thinking individual with a strong Hotel Operational Background within a large lifestyle, multi-outlet environment. You will be a confident communicator with the ability to lead and develop your teams and influence across all areas of the business.
You will have a hands-on approach and take a proactive role with departmental managers in order to identify and support needs at all levels. You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team.
The benefits of working with The Kensington
- £300 joining bonus payable after the probation period
- 28 days of holiday including public holidays, increasing with length of service
- Company pension scheme
- In-house training team dedicated to your personal development and career progression
- Large range of Learning and Development across all levels and departments
- Free Life cover policy for you from your first day of employment
- Free meals on duty as well as breakfast to get to you started
- Staff summer parties, Christmas parties and regular team get together's
- Fun and interactive reward & recognition incentives
- A great working environment with a leading London reputation for al fresco dining
- Refer a Friend Bonus Scheme
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos – a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
The Kensington, London
The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.
Seniority level
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Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Hospitality
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Hotel Manager (London) employer: The Doyle Collection
Contact Detail:
The Doyle Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager (London)
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in luxury hotels. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role and the company.
✨Tip Number 2
Research The Kensington and its unique offerings thoroughly. Understanding their service ethos and what sets them apart in the London market will help you tailor your approach during interviews and demonstrate your genuine interest in the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your leadership skills and ability to drive performance in a hotel environment. Highlight instances where you've successfully improved guest satisfaction or operational efficiency.
✨Tip Number 4
Familiarise yourself with current trends in the hospitality industry, particularly in luxury lifestyle properties. Being knowledgeable about market changes and guest expectations will position you as a forward-thinking candidate who can contribute to the hotel's strategic planning.
We think you need these skills to ace Hotel Manager (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hotel management, particularly in operational roles. Emphasise your leadership skills and any achievements that demonstrate your ability to enhance guest experiences and drive profitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your strategic vision for the role. Mention specific examples from your past experience that align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, focus on your experience in managing multi-outlet environments and your understanding of front office and food & beverage operations. Use metrics to quantify your successes, such as revenue growth or guest satisfaction scores.
Showcase Leadership Qualities: Demonstrate your leadership style and how you inspire teams to deliver exceptional service. Include anecdotes that illustrate your hands-on approach and ability to develop talent within your team.
How to prepare for a job interview at The Doyle Collection
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed teams in the past, highlighting your leadership style and any challenges you've overcome.
✨Understand the Financials
A solid financial and commercial awareness is crucial for this role. Brush up on key financial metrics relevant to hotel operations, such as RevPAR and GOP, and be ready to discuss how you've used these metrics to drive performance in previous roles.
✨Emphasise Guest Experience
Exceptional guest service is at the heart of this position. Be prepared to share specific instances where you've gone above and beyond to enhance guest experiences, and discuss how you plan to maintain high service standards in the new role.
✨Research The Kensington
Familiarise yourself with The Kensington's unique offerings and its reputation in the London market. Understanding the hotel's ethos and how it aligns with your values will help you articulate why you're a great fit for the team.
