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- Tasks: Lead operational teams and ensure exceptional service standards at The Kensington.
- Company: The Doyle Collection features luxury hotels known for warmth and thoughtful service.
- Benefits: Enjoy a £300 joining bonus, 28 days holiday, and free meals on duty.
- Why this job: Join a top-rated workplace and create extraordinary guest experiences in a vibrant London setting.
- Qualifications: Minimum 3 years in an Executive Committee role at a Four or Five-star hotel.
- Other info: Be part of a culture focused on continuous improvement and team success.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Hotel Manager to lead our operational teams to success. Reporting directly to the General Manager, the Hotel Manager is responsible for overseeing the day to day running and assisting with the strategic planning of the hotel operation. You will ensure the delivery of exceptional and unique service standards across all areas.
The Hotel Manager will assume operational responsibility and drive the performance of our unique property. With extensive experience in luxury lifestyle properties and knowledge of front office and food & beverage operations you will contribute to the creation of a brand of one to maximise reputation, revenue and profitability across all areas in line with budget expectations. You will deputize in the absence of the General Manager and continually develop the product and the guest service proposition to ensure it is positioned as exceptional in the London market.
What we need from you:
- Ideally, we are looking for a well-rounded Hotel Manager, with a minimum of 3 years in an Executive Committee level position in a Four or Five Star Hotel environment.
- Our ideal candidate will need to demonstrate high levels of guest focus and strategic planning and display that they have a solid financial and commercial awareness.
- We are looking for a self-motivated forward-thinking individual with a strong Hotel Operational Background within a large lifestyle, multi-outlet environment.
- You will be a confident communicator with the ability to lead and develop your teams and influence across all areas of the business.
- You will have a hands-on approach and take a proactive role with departmental managers in order to identify and support needs at all levels.
- You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team.
The benefits of working with The Kensington:
- £300 joining bonus payable after the probation period
- 28 days of holiday including public holidays, increasing with length of service
- Company pension scheme
- In-house training team dedicated to your personal development and career progression
- Large range of Learning and Development across all levels and departments
- Free Life cover policy for you from your first day of employment
- Free meals on duty as well as breakfast to get you started
- Staff summer parties, Christmas parties and regular team get-togethers
- Fun and interactive reward & recognition incentives
- A great working environment with a leading London reputation for al fresco dining
- Refer a Friend Bonus Scheme
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.
Hotel Manager employer: The Doyle Collection
Contact Detail:
The Doyle Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network with professionals in the luxury hotel industry. Attend hospitality events or join relevant online forums to connect with current Hotel Managers or General Managers. This can provide you with insider knowledge about the role and potentially lead to referrals.
✨Tip Number 2
Research The Kensington and its unique offerings. Familiarise yourself with their service ethos and recent developments. This will help you demonstrate your genuine interest in the hotel during interviews and show how your vision aligns with theirs.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you've improved guest experiences or operational efficiency, as this will resonate well with the expectations for the Hotel Manager role.
✨Tip Number 4
Stay updated on industry trends, especially in luxury hospitality. Being knowledgeable about current market demands and guest preferences will not only enhance your interview performance but also position you as a forward-thinking candidate who can contribute to the hotel's strategic planning.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hotel management, particularly in operational roles. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to enhance guest experiences and drive profitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your strategic vision for the role. Mention specific examples from your past experience that align with the responsibilities of the Hotel Manager position at The Kensington.
Highlight Relevant Experience: In your application, focus on your experience in multi-outlet environments and your understanding of front office and food & beverage operations. This will show that you have the necessary background to excel in this role.
Showcase Leadership Skills: Demonstrate your ability to lead and develop teams by providing examples of how you've successfully managed staff in previous roles. Highlight any initiatives you've implemented that improved team performance or guest satisfaction.
How to prepare for a job interview at The Doyle Collection
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed staff in the past, focusing on your communication style and how you foster a positive work environment.
✨Understand the Financials
Make sure you're well-versed in financial management, as this role requires solid commercial awareness. Be ready to discuss how you've managed budgets, maximised revenue, and improved profitability in previous positions.
✨Emphasise Guest Experience
The Kensington prides itself on exceptional guest service. Prepare to share specific instances where you've gone above and beyond to enhance guest experiences, and how you plan to maintain high service standards.
✨Research The Kensington
Familiarise yourself with The Kensington's unique offerings and its position in the London market. Understanding the hotel's ethos and what sets it apart will help you align your vision with theirs during the interview.
