Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the face of The Bloomsbury, delivering top-notch service and ensuring guest satisfaction.
- Company: Join The Bloomsbury, a prestigious hotel in central London, celebrated for its vibrant history.
- Benefits: Enjoy perks like free meals, discounts, and a generous holiday allowance that grows with you.
- Why this job: Experience a dynamic work culture with opportunities for personal growth and fun team events.
- Qualifications: No specific experience required, just a passion for hospitality and a friendly attitude.
- Other info: Work in a stunning location near iconic attractions and be part of an award-winning team.
The predicted salary is between 24000 - 36000 £ per year.
The Bloomsbury, London is located in central London just minutes away from The British Museum, Theatreland, Soho and the designer boutiques and markets of Covent Garden. The Bloomsbury hotel sits at the heart of the historic and vibrant 18th century Bloomsbury. The Bloomsbury is the proud winner of 'Best Urban Hotel' in the 2017 Condé Nast Johansen's UK and Ireland Awards for Excellence.
Role Responsibilities
As Guest Service Agent you will be an ambassador for the hotel. Working alongside our Guest Experience Manager, you will be passionate about delivering world class service to our guests, whilst ensuring standards are maintained and targets are achieved.
The Perks of working for The Bloomsbury Hotel:
- TripAdvisor Incentives
- Upselling incentives
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
Guest Service Agent employer: The Doyle Collection
Contact Detail:
The Doyle Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Familiarise yourself with The Bloomsbury's unique offerings and history. Understanding the hotel's background and its accolades, like winning 'Best Urban Hotel', will help you convey genuine enthusiasm during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for real-life situations you might encounter as a Guest Service Agent, showcasing your ability to handle various guest needs effectively.
✨Tip Number 3
Network with current or former employees of The Bloomsbury. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 4
Demonstrate your passion for hospitality by staying updated on industry trends and best practices. Being knowledgeable about current standards in guest service will set you apart as a candidate who is truly invested in the role.
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Guest Service Agent. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Mention specific experiences where you delivered exceptional service, and express why you want to work at The Bloomsbury.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Use bullet points to clearly outline your achievements and how they relate to the role of Guest Service Agent.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Doyle Collection
✨Research the Hotel
Before your interview, take some time to learn about The Bloomsbury. Familiarise yourself with its history, values, and recent awards. This knowledge will show your genuine interest in the hotel and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Guest Service Agent, delivering world-class service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with grace and professionalism.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview. This not only reflects your respect for the role but also aligns with the hotel's standards of excellence.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the hotel's culture, team dynamics, or opportunities for personal development. This demonstrates your enthusiasm and forward-thinking attitude.
