At a Glance
- Tasks: Manage group bookings and maximise revenue across our luxury London hotels.
- Company: Join The Doyle Collection, a top-rated workplace with a focus on warmth and service.
- Benefits: Enjoy up to 25 days holiday, free meals, discounts, and personal development training.
- Other info: Be part of a culture that values inclusion, diversity, and continuous improvement.
- Why this job: Lead a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Strong leadership skills and experience in sales or hospitality management.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a Groups Manager to manage and maximise revenue from group bookings across our London portfolio of hotels: The Marylebone, The Bloomsbury, and The Kensington. In this role, you will be responsible for quoting and processing group reservation enquiries, and taking every sales opportunity to maximise occupancy and room rate. You will lead in an energetic and motivated fashion, thinking of creative ways to enhance the business.
Key responsibilities include:
- To manage the group department by handling group room requests.
- Achieve revenue and KPI targets set and agreed upon on a monthly/quarterly, and annual basis.
- Oversee the management of the group's executive, including goal setting & monitoring, proactivity, administration and database management, undertaking weekly 1:1’s with assigned executives and coordinators.
- Undertake frequent communication with the General Managers of each property.
- Assist in on-the-job training and development at the executive level, to raise the level of performance within the Groups team.
- Assist Director of Events with the creation and maintenance of department SOP’s (Standard Operating Processes).
- Prepare groups reporting weekly/monthly/quarterly and assist the Director of Events with group reporting and insights when required.
- Prepare and send proposals and contracts.
- Proactively approach past clients and bookers to boost business.
The Perks of working for The Doyle Collection:
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
Groups Manager employer: The Doyle Collection
The Doyle Collection is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With generous benefits such as increasing holiday allowance, free meals on duty, and a commitment to inclusion and diversity, team members are empowered to thrive in their roles while enjoying a supportive environment. Located in the heart of London, our hotels provide unique opportunities for growth and creativity, making it a rewarding place to build a career in hospitality management.
StudySmarter Expert Advice🤫
We think this is how you could land Groups Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Doyle Collection. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm for group bookings shine through. Share creative ideas on how you’d boost occupancy and room rates – they’ll love your energy!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle group requests and manage a team. Practise your answers so you can sound confident and ready to tackle any challenge thrown your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Doyle Collection family.
We think you need these skills to ace Groups Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Groups Manager role. Highlight your experience with group bookings and revenue management, as this will show us you understand what we're looking for.
Show Off Your Creativity:Since we value creative thinking, don’t hesitate to share any innovative ideas you have for enhancing group bookings. This could set you apart from other candidates and show us your proactive approach!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point about your skills and experiences. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Doyle Collection
✨Know Your Numbers
As a Groups Manager, you'll need to be on top of revenue and KPI targets. Brush up on your financial metrics and be ready to discuss how you've achieved similar goals in the past. Bring specific examples of how you maximised occupancy and room rates in previous roles.
✨Show Your Leadership Skills
This role requires leading a team, so be prepared to talk about your leadership style. Think of examples where you've motivated a team or improved performance through training and development. Highlight any experience with one-on-ones or goal setting.
✨Be Creative with Solutions
The job calls for thinking outside the box to enhance business. Come armed with innovative ideas you've implemented before or brainstorm new strategies that could work for The Doyle Collection. Show them you're not just a numbers person but also a creative thinker.
✨Understand the Company Culture
Familiarise yourself with The Doyle Collection's ethos and values. They pride themselves on warmth and thoughtfulness, so reflect this in your answers. Share how you align with their commitment to inclusion and diversity, and how you can contribute to their positive workplace culture.
