At a Glance
- Tasks: Make guests feel special by managing reservations and promoting hotel services.
- Company: Join The Doyle Collection, a top-rated luxury hotel group known for its warm service.
- Benefits: Enjoy service charge, upselling incentives, 25 days holiday, and free meals on duty.
- Other info: Great career growth, fun team events, and a culture of continuous improvement.
- Why this job: Be part of a passionate team delivering world-class hospitality in a vibrant environment.
- Qualifications: Experience in hospitality and excellent communication skills are essential.
The predicted salary is between 21150 - 25850 £ per year.
If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect.
As a
Cluster Reservations Agent you will be ambassador for the Doyle Collection and you will be passionate about delivering world class service to our guests.
You will be dealing with the bedroom reservations for The Doyle Collection London portfolio consisting of The Marylebone, The Bloomsbury, and The Kensington.
The ideal candidate will have experience in a similar role and excellent communication skills.
Key responsibilities include
- To contribute to the profitability of the hotels by promoting hotel services to all existing and potential guests.
- To develop and maintain a high level of product knowledge and local area knowledge.
- Complete daily reports such as: Traces, arrival checks in advance, no show and cancellations, proformas, filing back ups, reservations made yesterday, daily task lists.
- To ensure efficiency through accurate correspondence, effective filing and overall organization.
- To champion LQA, Forbes and Hotel Service Standards.
- The Perks of working for
The Doyle Collection
- Service Charge on top of your base salary
- Upselling incentives
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
- The Doyle Collection
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol.
What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017.
This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
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Cluster Reservations Agent employer: The Doyle Collection
The Doyle Collection is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the luxury hospitality sector. With a focus on delivering world-class service, team members enjoy unique opportunities to enhance their skills while working in the heart of London’s most prestigious hotels. Join us to be part of a supportive team that values your contributions and fosters a passion for excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Reservations Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Doyle Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Doyle Collection
Don't be shy about reaching out to The Doyle Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Reservations Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Doyle Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Doyle Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
