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The Doyle Collection

Assistant Front of House Manager

London Full-Time 38700 - 60900 £ / year (est.) No home office possible

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At a Glance

Tasks: Lead the front of house team, ensuring top-notch guest experiences and maximising hotel revenue.
Company: Join The Doyle Collection, a prestigious group of luxury hotels known for exceptional service.
Benefits: Enjoy generous service charges, holiday allowances, free meals, discounts, and personal development training.
Why this job: Be part of a vibrant team in a historic London hotel, recognised for its outstanding workplace culture.
Qualifications: Experience in hospitality management and a passion for delivering excellent customer service are essential.
Other info: This role offers opportunities for growth and a supportive, inclusive work environment.

The predicted salary is between 38700 - 60900 £ per year.

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We are looking for an experienced, motivated, and guest-focused Assistant Front of House Manager to join our exceptional team at the Bloomsbury hotel. If you have a passion for hospitality and thrive in a dynamic, luxury environment, we would love to hear from you!

Key Responsibilities:

Ensure that sales/upgrade targets are set, achieved and improved where appropriate
To take responsibility for Guest Profile Management ensuring compliancy with company standards
To oversee, coordinate and communicate with all front office personnel to ensure optimum occupancy and average room rate for the purpose of maximising revenue for the hotel
To strive for 88% in the FORBES audit by incorporating training and quality checks for all departments within FOH
To establish and maintain consistent and effective operational procedures and standards within the Reception and Guest Services departments to ensure that customer service is consistently high
To actively participate in any training and development activity designed to improve standards and performance levels
To create a high performance working environment which encourages, rewards and recognises the delivery of the Proud and Brand Values and Company vision

The Perks of working for The Bloomsbury Hotel:

Generous service charge on top of your salary
Holiday allowance increasing with length of service up to 25 days
Free meals on duty
50% discount when dining with The Doyle Collection
Discounted rates when staying in our hotels
Training dedicated to personal development
Cycle to work scheme
Discounts in selected stores and online shops
Life Insurance and Company Pension
Complimentary uniform and dry cleaning
One paid volunteering day per year
Free access to the Employee Assistance Programme
Hotel Incentives and rewards
Staff summer parties, Christmas parties and regular team get togethers
Refer a Friend bonus scheme

The Bloomsbury, London

Located in central London just minutes away from The British Museum, Theatreland, Soho and the designer boutiques and markets of Covent Garden, The Bloomsbury hotel sits at the heart of the historic and vibrant 18th century Bloomsbury. The Bloomsbury is the proud winner of \’Best Urban Hotel\’ in the 2017 Condé Naste Johansen\’s UK and Ireland Awards for Excellence.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos – a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it\’s listing as one of the \’Best Large Workplaces\’ with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Customer Service
Industries

Hospitality

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