At a Glance
- Tasks: Coordinate exciting meetings and events across luxury hotels in London.
- Company: Join The Doyle Collection, a family-owned luxury hotel group with a warm culture.
- Benefits: Enjoy competitive pay, free meals, discounts, and generous holiday allowance.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team that creates unforgettable experiences for clients.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Reporting to the Director of Sales, London, the Meetings & Events Sales Coordinator will play a pivotal role in supporting the Meetings & Events Sales team across The Marylebone, The Bloomsbury and The Kensington.
This role is responsible for coordinating enquiries, managing sales administration and systems, supporting business development initiatives, and ensuring seamless communication between clients, the sales team, and hotel operations.
The successful candidate will help maximise revenue opportunities, deliver exceptional customer service, and ensure the smooth day-to-day operation of the M&E Sales function across the London hotels.
Role responsibilities
- Coordinate and distribute incoming Meetings & Events (M&E) enquiries to maximise sales opportunities across three luxury hotels.
- Support the M&E Sales team with lead generation, business development, and identifying new sales opportunities.
- Manage the Meetings RFP process and third-party booking platforms, including CVENT and Venue Directory.
- Schedule and coordinate site inspections, familiarisation trips, trade shows, sales missions, and industry events.
- Maintain accurate records and updates within Opera Sales & Catering and reservation systems, ensuring GDPR compliance.
- Produce and distribute daily function sheets and event information to relevant departments in a timely manner.
- Monitor enquiry response times, ensuring excellent customer service and client communication within agreed deadlines.
- Conduct post-event follow-up with clients, gathering feedback and resolving issues promptly to enhance guest satisfaction.
- Maintain M&E sales collateral, marketing materials, SOPs, and quality standards across the department.
- Support team administration, including training coordination, holiday and absence tracking, and maintaining filing systems.
- Fulfil client brochure requests and manage office communications efficiently.
- Develop and maintain strong product knowledge of all three hotels and their competitive market.
- Assist with departmental projects and initiatives as directed by the Director of Sales.
The Perks of working for The Doyle Collection
- Service Charge on top of your base salary
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Company Pension
- Complimentary dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties
- Refer a Friend bonus scheme
- The Marylebone, London
Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer.
The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.
The Doyle Collection
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol.
What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017.
This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us.
At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect.
All our team members have the opportunity to thrive with an equal opportunities employer.
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Meetings and Events Coordinator employer: The Doyle Collection Ltd.
The Doyle Collection is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and personal connections are at the forefront. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities while working in the dynamic hospitality sector of London. Join us to be part of a team that values your contributions and supports your career journey in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Meetings and Events Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Doyle Collection Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Doyle Collection Ltd.
Don't be shy about reaching out to The Doyle Collection Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meetings and Events Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Doyle Collection Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Doyle Collection Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
