At a Glance
- Tasks: Deliver exceptional guest service and ensure a memorable stay for all visitors.
- Company: Join The Bloomsbury Hotel, a luxurious and vibrant central London property.
- Benefits: Enjoy competitive pay, holiday allowance, free meals, and discounts at our hotels.
- Other info: Experience a supportive work culture with opportunities for personal growth and fun team events.
- Why this job: Be part of a friendly team in a prestigious hotel and develop your hospitality skills.
- Qualifications: Passion for customer service and a friendly attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Main Purpose
As a proud member of our Guest Services team, you will serve guests in a friendly and efficient manner, ensuring that the guest receives a memorable stay at the hotel.
You will assist in the smooth running of the front of house and guest services departments, ensuring that all tasks are completed to standard in a timely fashion.
Your enthusiasm for delivering excellent service will shine through, and you will have the opportunity to excel in a luxurious property.
- Role responsibilities include
- To ensure regular management of the reservation mailbox with answering in a timely and professional manner.
- To assist with all telephone maintenance and line issues and keep up to date logs of all maintenance calls along with maintenance of any internet and wireless systems.
- To maintain a constant focus on quality - both in terms of the product and service offered.
- To develop and maintain a high level of bedroom product, Meeting and Events spaces and Food and Beverage outlets menus and opening hours knowledge and local area knowledge.
- To provide guests with a friendly and efficient warm welcome during each and every telephone call received at the hotel, following LQA, Forbes and hotel service standards
This is a full time role on a 5 over 7 shift basis.
- The Perks of working for The Bloomsbury Hotel
- Holiday allowance increasing with length of service up to 25 days
- Service charge on top of your salary, paid monthly
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
- The Bloomsbury, London
Located in central London just minutes away from The British Museum, Theatreland, Soho and the designer boutiques and markets of Covent Garden, The Bloomsbury hotel sits at the heart of the historic and vibrant 18th century Bloomsbury.
The Bloomsbury is the proud winner of 'Best Urban Hotel' in the 2017 Condé Naste Johansen's UK and Ireland Awards for Excellence.
The Doyle Collection
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol.
What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017.
This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us.
At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect.
All our team members have the opportunity to thrive with an equal opportunities employer.
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Guest Service Agent in London employer: The Doyle Collection Ltd.
The Doyle Collection Ltd. is an excellent employer, offering a vibrant work culture in the heart of London, where team members are valued for their contributions to maintaining a pristine environment for guests. With a strong commitment to inclusion and diversity, employees enjoy equal opportunities for growth and development, alongside the unique advantage of working in a prime location surrounded by cultural attractions. Join us to be part of a dedicated team that prioritises excellence and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Doyle Collection Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Doyle Collection Ltd.
Don't be shy about reaching out to The Doyle Collection Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Doyle Collection Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Doyle Collection Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
