At a Glance
- Tasks: Make guests feel special by managing reservations and promoting hotel services.
- Company: Join The Doyle Collection, a family-owned luxury hotel group with a warm culture.
- Benefits: Enjoy service charge, upselling incentives, and up to 25 days holiday.
- Other info: Work in a dynamic environment with opportunities for personal development and team events.
- Why this job: Be part of a passionate team delivering world-class hospitality in vibrant London.
- Qualifications: Experience in reservations and excellent communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Cluster Reservations Agent
If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect.
As a
Cluster Reservations Agent you will be ambassador for the Doyle Collection and you will be passionate about delivering world class service to our guests.
You will be dealing with the bedroom reservations for The Doyle Collection London portfolio consisting of The Marylebone, The Bloomsbury, and The Kensington.
The ideal candidate will have experience in a similar role and excellent communication skills.
Key Responsibilities
- To contribute to the profitability of the hotels by promoting hotel services to all existing and potential guests.
- To develop and maintain a high level of product knowledge and local area knowledge.
- Complete daily reports such as: Traces, arrival checks in advance, no show and callencellations, proformas, filing back ups, reservations made yesterday, daily task lists.
- To ensure efficiency through accurate correspondence, effective filing and overall organization.
- To champion LQA, Forbes and Hotel Service Standards.
Perks of working for The Marylebone Hotel
- Service Charge on top of your base salary
- Upselling incentives
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
- The Marylebone, London
Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer.
The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.
The Doyle Collection
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol.
What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017.
This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us.
At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect.
All our team members have the opportunity to thrive with an equal opportunities employer.
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Cluster Reservations Agent in London employer: The Doyle Collection Ltd.
The Doyle Collection Ltd. is an excellent employer, offering a vibrant work culture in the heart of London, where team members are valued for their contributions to maintaining a pristine environment for guests. With a strong commitment to inclusion and diversity, employees enjoy equal opportunities for growth and development, alongside the unique advantage of working in a prime location surrounded by cultural attractions. Join us to be part of a dedicated team that prioritises excellence and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Reservations Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Doyle Collection Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Doyle Collection Ltd.
Don't be shy about reaching out to The Doyle Collection Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Reservations Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Doyle Collection Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Doyle Collection Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
