At a Glance
- Tasks: Ensure guest safety and lead the Front Office team during night shifts.
- Company: The Marylebone, a luxury hotel in the heart of London.
- Benefits: Competitive salary, free meals, discounts, and personal development training.
- Other info: Be part of a culture that values inclusion and continuous improvement.
- Why this job: Join a supportive team and create memorable experiences for guests.
- Qualifications: Experience in luxury hotel Front Office and strong attention to detail.
The predicted salary is between 28103 - 34348 £ per year.
Contract: Permanent
Salary: £31,720 per year & Generous Service Charge
As the Assistant Night Manager of The Marylebone, you will be responsible for the safety and security of our guests overnight and work closely with our Night Manager to be lead the Front Office team during this time.
As Assistant Night Manager, you will be warm and welcoming, providing the guest with an efficient and courteous welcome and departure, whilst also working behind the scenes to oversee the completion of nightly reports and prepare for the next day arrivals.
The ideal candidate will be working in a similar role within the luxury hotel Front Office department.
Attention to detail, accuracy and a drive to deliver a memorable guest experience will be key to your success.
Key Responsibilities
- Support the smooth running of the hotel during overnight operations, ensuring exceptional guest service at all times.
- Act as Duty Manager throughout the night, taking responsibility for the hotel's operational performance and guest experience.
- Lead the night audit process, ensuring all financial procedures, reports, and reconciliations are completed accurately.
- Monitor revenue opportunities, maximising room occupancy and supporting yield management initiatives.
- Handle guest queries, requests, and complaints efficiently, ensuring issues are resolved promptly and professionally.
- Lead and motivate the Front Office team, conducting shift briefings and supporting team development through coaching and training.
- Ensure the Front Desk is fully operational and adequately staffed throughout the night.
- Maintain compliance with company policies, health & safety standards, data protection requirements, and financial controls.
- Respond effectively to emergencies, incidents, and unexpected situations, escalating when required.
- Work closely with departments across the hotel to ensure seamless communication and service delivery.
- Build strong relationships with guests, anticipating their needs and delivering memorable experiences.
- Oversee the completion of end-of-day procedures and provide a thorough handover to the Day Duty Manager.
- Promote a positive team culture by leading by example and embodying The Doyle Collection's values.
- The Perks of working for
The Marylebone Hotel
- 28 days of holidays (including public holidays)
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Company pension
- Life Insurance
- Service Charge
- The Marylebone, London
Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer.
The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.
The Doyle Collection
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol.
What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017.
This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us.
At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect.
All our team members have the opportunity to thrive with an equal opportunities employer.
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Assistant Night Manager employer: The Doyle Collection Ltd.
The Doyle Collection is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and personal connections are at the forefront. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities while working in the dynamic hospitality sector of London. Join us to be part of a team that values your contributions and supports your career journey in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Doyle Collection Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Doyle Collection Ltd.
Don't be shy about reaching out to The Doyle Collection Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Doyle Collection Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Doyle Collection Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
