Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patient care by managing records and assisting with administrative queries.
- Company: Join a dedicated healthcare team focused on high-quality patient care.
- Benefits: Enjoy 5 weeks of annual leave and a professional work environment.
- Other info: Opportunity for growth in a supportive and dynamic healthcare setting.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Organisational skills and proficiency in Microsoft Office are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dedicated and organised Patient Care Administrator to join our healthcare team. The successful candidate will play a vital role in ensuring smooth administrative operations within the practice, providing excellent support to both patients and medical staff. This position offers an opportunity to work in a professional environment committed to delivering high-quality patient care.
Main duties of the job:
- Maintaining accurate and up-to-date patient records in compliance with data protection regulations
- Handling incoming calls and correspondence with professionalism and empathy
- Assisting patients with administrative queries and providing guidance on surgery procedures
- Coordinating with medical staff to ensure seamless communication and workflow
- Processing patient documents with regards to admissions and discharges accurately
- Organising documentation for audits and regulatory compliance
- Supporting the surgery's administrative functions, including data entry and simple IT issues
Job responsibilities:
- Answer telephone calls, manage enquiries, and direct or record messages appropriately.
- Support the efficient running of clinics and administrative services.
- Assist with rota coordination and provide cover as required.
- Carry out daily administrative tasks and respond to additional duties as needed.
- Manage medical records and workflow processes, including: Pathology Tasks and correspondence, Out-of-hours (OOH) reports, Summary Care Records (SCR), Clinical coding.
- Communicate effectively with staff, patients, and external organisations (e.g., hospitals, pharmacies).
- Handle challenging situations with patients professionally and sensitively.
- Participate in meetings, training, and team development activities.
- Support non-clinical administrative needs of GPs and wider staff.
- Ensure timely handling of emails, documents, and internal communications.
- Troubleshoot hardware and software issues (PCs, printers, etc.) and liaise with external IT providers when required.
Person Specification:
- Competent in the use of Microsoft Office
Benefits:
- 5 weeks pro-rata annual leave
Patient Care Administrator employer: The Dow Surgery
Contact Detail:
The Dow Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field and let them know you're on the lookout for a Patient Care Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for administrative roles in healthcare and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Since you'll be handling patient records and IT issues, brush up on your Microsoft Office skills and any relevant software. Being able to demonstrate your competence with these tools can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Patient Care Administrator position. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Patient Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in patient care and administrative roles. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient care and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: As a Patient Care Administrator, communication is key. In your application, highlight any experience you have in handling calls or dealing with patients. We want to know how you manage challenging situations with professionalism and empathy.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Dow Surgery
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Patient Care Administrator. Understand how to maintain patient records, handle calls, and assist with queries. This will show that you’re not just interested in the role but also prepared for it.
✨Show Empathy
Since this role involves dealing with patients, practice demonstrating empathy during your interview. Think of examples where you've handled sensitive situations or provided excellent customer service. This will highlight your ability to connect with patients and staff alike.
✨Brush Up on IT Skills
Make sure you're comfortable with basic IT troubleshooting and using Microsoft Office. You might be asked about your experience with these tools, so having specific examples ready can really set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the practice is the right fit for you. Consider asking about team dynamics or how they support professional development.