At a Glance
- Tasks: Lead a dynamic hospitality team and ensure top-notch service delivery.
- Company: Join a well-established client known for excellence in the hospitality sector.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Fast-paced role with plenty of opportunities to shine and grow.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Strong Excel skills, leadership experience, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
A long standing client of ours are looking for a Hospitality Team leader to join their well established team and provide excellent service to their hospitality sector.
Responsibilities include:
- Overseeing the Hospitality Team
- Communicating goals and deadlines to team members
- Updating spreadsheets with installation information, service requirements and completion information
- Planning workloads and delegating tasks
- Assisting with the daily operation of the Service desk
- Performing customer service functions, including interacting with customers and answering questions, also attending weekly meetings
- Providing teams with information about recent developments, programmes and policy changes
- Ensuring customer SLAs are met within required deadlines
- Customer Reporting and Invoicing on a weekly basis
- Assisting with any other admin tasks within the team
Skills and Experience:
- Excellent Excel skills and competency in other Microsoft packages
- Good national geographical knowledge desirable but not essential
- Previous Team Leader/ Leadership role desirable
- Able to think fast and problem solve efficiently
- Extremely good attention to detail
- Great customer service
- Excellent telephone manner and communication skills
- Good organisation skills
Hospitality Team Leader in Essex employer: The Dove Partnership
Join a well-established team in the hospitality sector where your leadership will shine and your contributions are valued. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. Located in a vibrant area, we provide a dynamic environment that encourages collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
We think you need these skills to ace Hospitality Team Leader in Essex
Team Leadership
Customer Service
Communication Skills
Excel Skills
Microsoft Office Competency
Problem-Solving Skills
Attention to Detail
