At a Glance
- Tasks: Lead a dynamic customer service team to ensure top-notch support and satisfaction.
- Company: A reputable client based in Harlow, focused on exceptional customer care.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a vibrant team with opportunities for growth and innovation.
- Why this job: Make a real difference by enhancing customer experiences and driving team success.
- Qualifications: Experience in managing customer service teams and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Calling all Customer Service Managers....
I have a fantastic opportunity for a very good client of mine based in Harlow!
Responsibilities: To monitor and maintain customer care standards across the customer base and ensure that they are consistently applied.
To pro-actively manage the customer service function and team, ensuring the customer is given clear communication, receives on-time deliveries and a high level of day-to-day service.
To investigate and suggest improvements in procedures in order to maximize customer care given by the department and internal efficiency.
To ensure that major customers receive the highest quality service possible.
To manage receipt and order fulfilment process for customer orders, ensuring customer requirements are communicated and met throughout the business including, customer complaints and corrective actions.
To monitor individual performance within the department and raise standards where required by appropriate training/counselling.
To ensure effective communication to appropriate members of the Sales Team/Commercial Department concerning market information, price lists and competition.
To report effectively to their Line Manager and Sales Administration on matters concerning the above as appropriate.
Person
Specification: Proven experience in managing and developing a customer service team to achieve hig...
Customer Service Manager in Essex employer: The Dove Partnership
Join a well-established team in the hospitality sector where your leadership will shine and your contributions are valued. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. Located in a vibrant area, we provide a dynamic environment that encourages collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
