At a Glance
- Tasks: Manage events and create unforgettable experiences for guests at The Dorchester.
- Company: Join the prestigious Dorchester Collection, known for its luxury and excellence.
- Benefits: Enjoy complimentary stays, discounts, social events, and professional development opportunities.
- Other info: Flexible working in a fast-paced setting with great career growth potential.
- Why this job: Be part of a dynamic team that values creativity and collaboration in a vibrant environment.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
The predicted salary is between 40000 - 50000 £ per year.
Senior Events Manager – The Dorchester
The Senior Events Manager will play a key role in delivering exceptional guest experiences across the Dorchester Collection.
Working in a diverse, inclusive culture, you will manage account relationships, lead event teams, and collaborate across departments to ensure every event reflects our core values of Passion, Personality, Respect, Working Together, and Creativity.
Benefits
- Complimentary stays (up to 48 nights per year) including breakfast across the Dorchester Collection Hotels.
- 50% discount on food and beverage at selected bars and restaurants within the Collection.
- Personalised social events such as summer party and winter ball.
- Additional benefits including shop discounts, seasonal ticket loan, rental deposit scheme, and a competitive private pension scheme.
- Apprenticeship, training and development opportunities from Level 2 to Level 5 and beyond.
- £750 bonusing for employee referrals.
- Immediate wellbeing support.
Responsibilities
- Account management of key party planners and clients, maintaining positive relationships and ensuring satisfaction throughout the event lifecycle.
- Mentoring and coaching team members, monitoring performance with the Head of Group & Events, and facilitating annual performance development plans (PDPs) for direct reports.
- Negotiating rates, packages and offerings with the proactive sales team to secure competitive pricing and deliver exceptional value to guests.
- Coordinating special requests including venue, room preferences, dietary requirements and event occasions.
- Communicating with hotel departments and the wider team to align operational requirements and maintain seamless execution.
- Living the company’s values through consistent behaviours and actions, and contributing to the legacy of the Dorchester Collection.
Requirements
- Excellent communication skills and a strong customer‑service ethic.
- Flexibility and adaptability in a fast‑moving, high‑pressure environment.
- Ability to understand and anticipate guest needs, prioritising kindness and empathy over process.
- Proactive collaboration and the drive to deliver outstanding results.
- Proficiency in English for both written and spoken communication.
- Location
- 53 Park Lane, Mayfair, London
- United Kingdom
- Reference
- 2022-3533
- #J-18808-Ljbffr
Senior Events Manager employer: The Dorchester
The Dorchester in Greater London is an exceptional employer, offering a vibrant work culture that prioritises communication and customer service. Employees enjoy unique benefits such as complimentary hotel stays and robust career advancement opportunities through comprehensive training programmes, making it a rewarding place for those passionate about culinary excellence.
