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- Tasks: Join our Rooms Management Graduate Programme and learn to lead in the hospitality industry.
- Company: Be part of the prestigious Dorchester Collection, known for excellence and innovation.
- Benefits: Enjoy complimentary stays, discounts, vibrant social events, and a competitive pension scheme.
- Why this job: Fast-track your career with hands-on training and become a legend in hospitality.
- Qualifications: Hotel School Degree or Diploma preferred; strong communication and customer service skills required.
- Other info: Access to well-being advice and apprenticeship opportunities for career growth.
When you join us on the Ultimate Leader Programme (ULP) you start a unique opportunity to become celebrated as the very best in your field. You\’ll learn not only from your fellow Legends, but also through our award-winning Dorchester Collection learning academy. You will achieve the highest standards of service and leadership that will help you build your own career story.
The Ultimate Leaders Programme is a dynamic opportunity underpinned around our ‘We Care’ culture designed to fast‑track you in achieving a supervisory role upon completion of the programme. During the programme you will work in one of our world renowned hotels and will be supported by our senior leaders, to develop the technical and behavioural skills aligned to becoming a hospitality specialist.
During your time as a ULP you will also gain exposure of an array of training material delivered by our Learning & Development team, supported through our Dorchester Collection Learning Academy. When you join us as a ULP you will have the opportunity to work across our Dorchester Collection UK hotels, you may decide to be based in the town at The Dorchester or 45 Park Lane, in the country at Coworth Park or even decide the combination of both or taking our extended 18 month programme based in the town and country with accommodation support provided, depending on where your heart lies.
What you’ll do
- Depending on your choice of programme you will complete a 12 month of two six‑month rotations in an operational department in our Rooms division (Housekeeping, Guest Relations and Front Office) or 18 months of two nine‑month rotation in Rooms division both in Town (The Dorchester and 45 Park Lane) and Country (Coworth Park).
- Curate individual guest experiences through your vibrant personality and expertise, as our guests trust that you are informed and able to enhance their experience whether in Food and Beverage or Rooms division.
- Connect with our Senior Leadership team through mentorship from the Executive Committee for networking, support and guidance to become a legendary leader.
- Partner with our L&D team for regular 1‑2‑1, training and workshops to develop you into a highly skilled leader to lead and motivate teams to deliver the ultimate guest experience.
- Participate in a variety of taskforce opportunities across Dorchester Collection and events such as Chelsea Flower Show and Royal Ascot.
- Attend Finance and Revenue (budget and P&L), Sales, People & Culture, Corporate office and guest experience sessions as learning is the forefront of each Dorchester Collection hotel.
- Work on specific industry and development projects including a personal focus and business focus project.
- Attend a trip to Switzerland where you will receive a Global Management Certificate in Leading and Embracing Organizational Change from Swiss Education Group.
- Work your way up from front line to a supervisory role and graduate into a full‑time permanent position at one of our three hotels.
What you’ll bring
- You will be a recent Hospitality & Tourism Graduate (or similar), with a keen passion for growing and developing within Hospitality.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a ULP you’ll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
What you’ll get
- Complimentary stays including breakfast across the Dorchester Collection Hotels.
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection.
- Vibrant social events that bring employees together including Summer party and Winter Ball.
- Interest‑free loan available to employees towards private tenancy deposits for securing your loan.
- Access to Occupational Health, Chiropodist, Osteopath, Eye Care cashback, CandaLife, Peppy Health and many more, because we care about our employees.
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, competitive Private Pension Scheme.
- Graduation celebration within the hotel.
- £1,000 bonus when you recommend a friend.
- Free meals on duty and uniform dry‑cleaning services.
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Rooms Division Graduate Programme employer: The Dorchester
Contact Detail:
The Dorchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Division Graduate Programme
✨Tip Number 1
Network like a pro! Reach out to current employees at the Dorchester Collection on LinkedIn or through social media. Ask them about their experiences and any tips they might have for landing the Rooms Division Graduate Programme.
✨Tip Number 2
Prepare for your interview by researching the company culture and values. Make sure you can demonstrate how your passion, personality, and respect align with what they’re looking for. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your communication skills! Since English is the primary language, make sure you’re comfortable expressing yourself clearly and confidently. Role-play common interview questions with a friend to get into the groove.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our legendary team.
We think you need these skills to ace Rooms Division Graduate Programme
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the hospitality industry shine through in your application. We want to see that you’re genuinely excited about the Rooms Division Graduate Programme and how it aligns with your career goals.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experiences and skills that match the job description. We love seeing how your background fits with our values of Passion, Personality, Respect, Working Together, and Creativity.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story! Share why you want to join our team and what makes you a great fit for the role. Keep it engaging and personal – we want to get to know the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our legendary team.
How to prepare for a job interview at The Dorchester
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand what makes them tick and how they define excellence in hospitality. This will not only help you answer questions but also show that you’re genuinely interested in becoming part of their team.
✨Showcase Your Passion
During the interview, let your passion for hospitality shine through. Share specific experiences where you’ve gone above and beyond for guests or worked collaboratively with a team. This aligns perfectly with their values of Passion and Working Together.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the training programme or how they foster creativity within their teams. This demonstrates your eagerness to learn and grow within the company.
✨Practice Makes Perfect
Rehearse common interview questions related to management and customer service. Consider role-playing with a friend to build confidence. The more comfortable you are with your responses, the better you’ll perform during the actual interview.