At a Glance
- Tasks: Ensure guests have a top-notch experience with attention to detail and excellent service.
- Company: Join The Dorchester, one of the best places to work in London!
- Benefits: Enjoy complimentary stays, discounts, and a great pension scheme.
- Other info: Participate in fun social events and enjoy career development opportunities.
- Why this job: Be part of a vibrant team and make every guest's stay memorable.
- Qualifications: Attention to detail, good communication, and teamwork skills are essential.
Join us as a Room Attendant at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
What You’ll Do
You will be responsible for seamless service, discretion, intuitive, and flexible during your day. This will include an eye for detail, thoroughness, and hygiene, all to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Room Attendants.
Working Hours
Monday to Sunday: starting as early as 7am and last shift finishes at 18.30pm.
Essential Skills and Experience
- Attention to Detail – You can notice small things and make sure everything looks clean and tidy.
- Good Communication – You can understand instructions and ask questions if you are unsure about something.
- Time Management – You can work quickly and make sure all rooms are finished on time.
- Energetic – You are comfortable with moving around, lifting, and being on your feet for most of the day.
- Teamwork – You can work well with other staff members and help when needed.
Preferred Skills
- Previous Experience – If you have worked as a room attendant in a 5-star hotel before.
- Customer Service Skills – You can be polite and friendly if you meet guests.
- Organizational Skills – You can keep track of supplies and make sure everything is in the right place.
Benefits
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
Diversity
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call the People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Room Attendant employer: The Dorchester
The Dorchester in Greater London is an exceptional employer, offering a vibrant work culture that prioritises communication and customer service. Employees enjoy unique benefits such as complimentary hotel stays and robust career advancement opportunities through comprehensive training programmes, making it a rewarding place for those passionate about culinary excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Research The Dorchester and its values. When you walk in for your interview, show us that you understand our culture of inclusiveness and attention to detail. It’ll make a great impression!
✨Tip Number 2
Practice your communication skills! As a Room Attendant, you'll need to interact with guests and team members. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation.
✨Tip Number 3
Show off your time management skills! During the interview, share examples of how you've efficiently managed your time in previous roles. We want to see that you can juggle tasks and still deliver top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our amazing team at The Dorchester.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Attention to Detail:When you're writing your application, make sure to highlight your attention to detail. Mention any experiences where you’ve had to keep things clean and tidy, as this is super important for a Room Attendant role.
Communicate Clearly:Good communication is key! Use clear and concise language in your application. If you have any questions about the role or the process, don’t hesitate to ask us – we’re here to help!
Highlight Your Team Spirit:We love teamwork at The Dorchester! In your application, share examples of how you've worked well with others in the past. This will show us that you can fit right into our friendly environment.
Apply Through Our Website:Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and get to know you better.
