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- Tasks: As a Revenue Analyst, you'll manage data accuracy and support revenue strategies across our hotels.
- Company: Join The Dorchester, a top-rated workplace known for its inclusive culture and commitment to excellence.
- Benefits: Enjoy complimentary hotel stays, discounts on food, and access to a private pension scheme.
- Why this job: This role offers growth opportunities, a vibrant work culture, and the chance to learn from industry legends.
- Qualifications: Previous revenue management experience and strong Excel skills are preferred; passion for analysis is key.
- Other info: Flexible shift-based hours with a supportive team dedicated to your well-being and career development.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Revenue Analyst at The Dorchester, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are proud to have the absolute best people in the industry. When you join us as a Revenue Analyst at The Dorchester, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What you’ll do
As a Revenue Analyst, you\’ll enjoy your work and take pride in delighting our guests and be responsible to:
- Assist Revenue Team to develop revenue management concepts and practises across the three UK Dorchester Collection properties
- Produce daily, weekly and monthly reports for each hotel, ensuring data accuracy and consistency of delivery. Flag and escalate any data quality issues
- Review daily the bookings made yesterday to ensure the selling strategy is being maintained and monitor any cancellations that may also impact the selling strategy
- Assist the hotels with any other ad hoc reporting needs for various projects in F&B and Spa.Daily review of all business on the books for the current month and the following 3 months and highlight any peaks and troughs where necessary
- Be the ‘gatekeeper’ on all inventory availability, making sure rooms are not held out of order, blocks have been picked-up or released and anticipating any wash of business by keeping a close eye on business on the books.
- Load/Amend rates in Opera, Nexus and SynXis as required
- Constantly seek to improve and automate our reporting, contribute to updating, designing and creating new or improved dashboards as business needs evolve and new tools are implemented
- To keep up to date on all competitor activity and communicate this information to the revenue team (pricing, offers, etc)
- Ensure the Groups Pricing Tool is updated. Ensure that the Revenue Team updates the selling strategy after every data update.
- Review daily the group’s transaction report to ensure all revenues are entered correctly and highlight or correct any discrepancies
- Accurate analysis and tracking of market segments, geographic, channel, and key account/agent production in order to check effectiveness of pricing strategies and performance to forecast/budget.
- To act as a communicator and knowledge expert for all revenue management issues
- Make sure rate parity at all time in all booking channels ensuring a consistent hotel pricing/yield strategy across all segments.
- Proactively highlight any unusual pattern or change in trends and provide analytical support to Revenue Team to investigate and conduct detailed analysis
- Update IDeaS RMS system with Budget and Forecasts changes
The items shared are the essence of a day in the life of a Revenue Analyst, but we’ll make sure you are provided with specifics on how we care for our hotel.
The operational hours of work are shift-based and may be subjected to change. These currently set as:
- Monday to Friday: 9:00 – 17:30
What you’ll bring
Essential Skills and Experience
- Previous revenue management experience an asset
- Training and or certifications in Analysis, Revenue Management and Sales an asset
- Highly computer literate, skilled and knowledgeable in Microsoft Excel (Macros, Visual Basic & Pivot Tables
- Ability to work across all levels and functions under own initiative in a highly pressured environment
- A strong command of both written and spoken English is required; additional languages an asset
- Capacity to read situations and respond accordingly
- Able to develop relationships with 3rd parties and the hotel teams
- Good listening skills and the ability to anticipate business needs
- Previous knowledge of hotel systems preferably to include GDS, PMS, Revenue Management, Group and Analytical systems and software such as SynXis, Opera, Delphi, IDeaS an asset
- Good analytical and numeric skills; well organised and priority focused
- Sound ability and knowledge to develop robust business processes
- Highly developed interpersonal skills
What you’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process
Revenue Analyst employer: The Dorchester
Contact Detail:
The Dorchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Analyst
✨Tip Number 1
Familiarize yourself with the specific revenue management systems mentioned in the job description, such as Opera, Nexus, and IDeaS. Having hands-on experience or knowledge of these tools will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've successfully improved reporting processes or contributed to revenue strategies in previous roles. Be ready to discuss these experiences in detail.
✨Tip Number 3
Research The Dorchester's current market position and recent competitor activities. Being able to discuss this knowledge during your interview will demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 4
Highlight your ability to work under pressure and manage multiple tasks effectively. Prepare examples that illustrate your organizational skills and how you've successfully navigated challenging situations in past roles.
We think you need these skills to ace Revenue Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in revenue management and analytical skills. Use specific examples that demonstrate your ability to produce reports, analyze data, and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and how your skills align with the values of The Dorchester. Mention your familiarity with hotel systems and your commitment to delivering exceptional service.
Showcase Your Analytical Skills: Provide examples of how you've used data analysis to drive business decisions in previous roles. Highlight any experience with tools like Microsoft Excel, SynXis, or IDeaS RMS, as these are crucial for the Revenue Analyst position.
Demonstrate Cultural Fit: Reflect on how your personal values align with The Dorchester's emphasis on inclusiveness, teamwork, and creativity. Share experiences that showcase your ability to work collaboratively and adapt to diverse environments.
How to prepare for a job interview at The Dorchester
✨Show Your Analytical Skills
As a Revenue Analyst, your ability to analyze data is crucial. Be prepared to discuss your experience with data analysis tools and techniques, especially in Microsoft Excel. Highlight any specific projects where you successfully improved reporting or forecasting.
✨Understand the Hospitality Industry
Familiarize yourself with the current trends in the hospitality sector, particularly regarding revenue management. Being able to discuss competitor pricing strategies and market segments will demonstrate your industry knowledge and readiness for the role.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully collaborated with teams or communicated complex data insights to non-technical stakeholders. This will show that you can be a valuable team player at The Dorchester.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to revenue management. Think about past experiences where you had to make quick decisions based on data trends or resolve discrepancies in reports, and be ready to share those stories.
