Night Front Desk Agent

Join to apply for the Night Front Desk Agent role at The Dorchester.

Join us as a Night Front Desk Agent at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Night Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You\’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You\’ll Do

• You will be responsible for acting as a hotel ambassador during their night. This will include showing guests around during the check‑in process and conducting duties in an efficient and timely manner, such as upselling and checking that reservation instructions are being followed, all to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving occasions; most of these requests are fulfilled by the Front Desk Agent.
• You will handle night requests and enquiries, process payments, manage the float, assist the night manager with the financial audits, and ensure the cleanliness of the front desk area.
• You’ll have experience working in boutique hotels, delivering unique, tailored and personalised experiences to guests including butler services and concierge; therefore you will have ultimate London knowledge and well‑established relationships that will offer guests the best possible service.
• You’ll also act as a liaison between guests and other departments to ensure a seamless experience.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Night Front Desk Agent you’ll have the opportunity to bring these to life and continue to create our legacy.

What You\’ll Bring

Essential Skills and Experience

• Previous experience in a similar role, in a hotel or other customer‑facing positions.
• Strong verbal communication skills and a well‑presented appearance.
• Passion for the role and the team, and a unique personality.
• Ability to empower team members to deliver bespoke services to all guests.
• Positive and enthusiastic attitude.
• Strong verbal communication skills – English is the primary language used in our hotel.
• Experience with Opera and Microsoft Office.

What You’ll Get

• Complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts on hotel stays and benefit from discounts at various high‑street and online shops.
• Employee perks: enrolment in the Royal London Private Pension scheme (we contribute 8% towards your pension); seasonal ticket loan, rental deposit scheme, private financial advice, and eye‑care vouchers.
• Training and development: advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
• Social events: participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral bonus: earn a £1,000 bonus when you recommend a friend.
• Well‑being support: access immediate well‑being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please call the People & Culture team on 0207 3197 101 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.