Marketing & Communications Manager

We care about your career and are known for having the absolute best people in the industry. When you join us at Alain Ducasse at The Dorchester, you start a unique opportunity to become celebrated as the very best in your field. We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

When submitting your application, please let us know if you require any special accommodations during the interview process.

What you'll do

• You will be responsible for managing all social media activities and online presence for Alain Ducasse at The Dorchester to ensure our guests receive nothing but the best experience.
• Implement social media strategy, creating engaging and relevant content for social media channels.
• Oversee organic content creation, delivery and analysis across all social channels.
• Manage social channels to engage audiences and monitor their response.
• Support the development of brand campaigns and content creation for press releases, articles and keynote presentations.
• Act as brand guardian of visual aesthetic of all social media channels.
• Organise and oversee photo and video shoots with paid content creators.
• Management of daily posting on Alain Ducasse at The Dorchester related outlet channels.
• Advise on new campaigns, presenting micro-strategies for new concepts/offerings for the restaurant.
• Communicate and liaise with our public relations team to further reach new clientele.
• Assist the public relations team in executing print/online collateral and promoting the restaurant externally.
• Community management monitoring and response for Alain Ducasse at The Dorchester's channels.
• Implement regular training with the team to enhance their understanding of our social strategy.
• Monitor industry trends and best practices, making appropriate recommendations regarding new strategies.
• Create regular newsletters to promote the restaurant and develop guest engagement.
• Create monthly reports detailing performance metrics and analysing results of influencer collaborations and online reviews.
• Develop and maintain a content calendar with upcoming posts and newsletter activities.
• Monitor and analyse results regularly from social and communication activity, reporting weekly to the director of communications.

Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of the Marketing Executive is to live these behaviours to continue to create our legacy. Communication is what keeps our departments running perfectly. Our Executive must communicate with the entire team, other departments and extended hotel team to ensure alignment remains.

What you'll bring

• Previous experience in a similar role.
• Experience managing high profile social media channels and reputation management skills.
• Experience using content management systems.
• Strong project management skills.
• Strong communication skills and public relations experience.
• Proven track record of designing and executing successful social media campaigns.
• Excellent attention to detail.
• An eye for a pleasing aesthetic across social media and online platforms.
• Previous experience with reporting platforms.
• Some knowledge of Adobe Creative Suite (InDesign, Illustrator and Photoshop) and Microsoft Office desirable but not essential.
• Highly organized, and able to thrive in a dynamic, constantly changing environment.

What you'll get

• Fantastic Employee bonus scheme and Excellent Service charge.
• Complimentary stays including breakfast across the Dorchester Collection Hotels.
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection.
• Vibrant Social events that bring employees together including Summer party and Winter ball.
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme.
• Apprenticeship, training and development opportunities from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £1000 bonus when you recommend a friend.
• Access to immediate wellbeing advice, because We Care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process, please do call the People & Culture team or email so that we can discuss how we can support you through this process.