At a Glance
- Tasks: Support IT operations and ensure top-notch tech experiences for guests and staff.
- Company: Join The Dorchester Hotel, a top-rated workplace and award-winning establishment.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and well-being support.
- Other info: Participate in exciting social events and access career development opportunities.
- Why this job: Be part of a vibrant team that values creativity and inclusiveness in a dynamic environment.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 30000 £ per year.
Join us as a Regional IT Assistant at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
When you join us as a Regional IT Assistant at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What you’ll do
As a Regional IT Assistant, you'll enjoy your work and take pride in delighting our guests. You will be responsible for completing day-to-day proactive checklists with IT equipment tasks AM – PM. This will include:
- Action on all email and telephone requests regarding IT tasks (hardware and software).
- Troubleshooting all IT and Telecoms devices issues or installing new devices to ensure all staff equipment is working well and our guests receive nothing but the best experience.
- Assisting with special requests involving IT equipment setup for events, junkets, telephones check-ins, room to room dialling, setting up fax machine lines, and help on special occasions.
The operational hours of work are shift-based and may be subject to change. This position is five days per week allocated to any of seven days in a week: Monday to Sunday. The hours are currently set to 0900 - 17:30.
What you’ll bring
Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Regional IT Assistant, you’ll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel, and you can comfortably communicate in this language. We encourage the unique personalities and passions of our employees, working together as a team, a hotel, and Collection. In a fast-moving world, we remain consistent and relevant, requiring huge passion for technology and flexibility from everyone on the team.
What you’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels; benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call the People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Regional IT Support Engineer in London employer: The Dorchester
The Dorchester Hotel is an exceptional employer, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024, offering a vibrant work culture that values inclusiveness, creativity, and teamwork. Employees benefit from comprehensive training and development opportunities, generous perks such as complimentary stays and discounts, and a commitment to well-being, making it a rewarding environment for those looking to grow their careers in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Regional IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at The Dorchester Hotel on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Regional IT Assistant role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting IT issues and how you would handle guest requests. Show us your passion for technology!
✨Tip Number 3
Don’t forget to showcase your personality! The Dorchester values creativity and respect, so be yourself during the interview. Share stories that highlight your customer service skills and teamwork.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Tailor your application to reflect the values of The Dorchester and show us why you’d be a great fit for the team!
We think you need these skills to ace Regional IT Support Engineer in London
Some tips for your application 🫡
Show Your Passion for IT:When you're writing your application, let your enthusiasm for technology shine through! We want to see how your passion aligns with our values and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the Regional IT Assistant role. We love seeing how your unique background can bring something special to our hotel!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and showcases your customer service skills effectively.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at The Dorchester Hotel.
How to prepare for a job interview at The Dorchester
✨Know Your Tech Inside Out
As a Regional IT Support Engineer, you'll be dealing with various hardware and software issues. Brush up on common troubleshooting techniques and be ready to discuss specific technologies you’ve worked with. This shows your passion for technology and prepares you for any technical questions.
✨Showcase Your Customer Service Skills
Communication is key in this role. Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service, as this aligns with the hotel's values.
✨Emphasise Teamwork and Collaboration
The Dorchester Hotel values working together. Think of instances where you collaborated with others to achieve a goal or solve a problem. Be ready to share these stories during your interview to demonstrate that you can contribute positively to the team environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like setting up IT equipment for an event or troubleshooting a last-minute issue. Practise your responses to these scenarios to show that you can think on your feet and adapt to changing circumstances.
