At a Glance
- Tasks: Delight guests by managing group and event enquiries with precision and creativity.
- Company: Join The Dorchester, a top-rated workplace and award-winning hotel in London.
- Benefits: Enjoy fantastic bonuses, discounts, and complimentary stays at luxury hotels.
- Other info: Access to training opportunities and vibrant social events to connect with colleagues.
- Why this job: Become a legend in hospitality while learning from the best in the industry.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 36000 - 60000 £ per year.
Join us at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year– London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry.
As a Group & Events Sales Executive, here are just some of the great benefits you will receive:
- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
- £1000 bonus when you recommend a friend
- Access to immediate well-being advice, because we care about our employees
You’ll love what you do and take pride in delighting our guests:
- Reactively respond to all groups and events enquiries received by phone or email for The Dorchester and Coworth Park
- Check availability and ensure accurate data entry into Nexus as per the company standards
- Send a proposal according to clients’ requirements within 24hrs
- Proactively follow up on all enquiries up to 3 times to maximise conversion
- Work with respective sales manager where required to negotiate where appropriate, schedule site visit and convert business
- Prepare contracts and proforma when the client is securing the event with us, ensuring payments and signed documents are received within specified timeline
- Prepare and complete a detailed handover to the allocated Events Manager
The items shared are the essence of a day in the life of a Group & Events Sales Executive but we’ll make sure you are provided with specifics on how we care for our hotel.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Sales Executive, you’ll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfortably communicate in this language.
Group & Event Sales Executive in London employer: The Dorchester
The Dorchester is an exceptional employer, celebrated for its vibrant work culture and commitment to inclusiveness, making it one of 'The Sunday Times Top 10 Best Places to Work' in 2024 and 2025. As a Group & Events Sales Executive, you will benefit from a fantastic employee bonus scheme, complimentary stays at our luxurious hotels, and extensive training opportunities that foster your professional growth. Join us to be part of a team that values passion, personality, and creativity, while enjoying unique perks like social events and well-being support.
StudySmarter Expert Advice🤫
We think this is how you could land Group & Event Sales Executive in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Dorchester. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Dorchester
Don't be shy about reaching out to The Dorchester directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group & Event Sales Executive in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Dorchester and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Dorchester
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
