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- Tasks: Lead a dynamic concierge team to create unforgettable guest experiences at The Dorchester.
- Company: Join The Dorchester, a top-rated hotel known for its inclusive culture and excellence.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and well-being support.
- Other info: Participate in vibrant social events and access career development opportunities.
- Why this job: Become a legend in hospitality while working in one of London's finest hotels.
- Qualifications: Experience as a Head Concierge in a 5-star property and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Join us as Head Concierge at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as Head Concierge, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll do
- You will support the Executive Team in building a culture of curiosity and understanding of what our guests need, within the long serving and experienced Concierge Team, to stay relevant and understand what’s happening in London.
- You will oversee a large team that includes the Concierge team, Luggage Porters team, Doormen team, and Drivers.
- You will foster a culture that embraces and celebrates the DNA of London.
- You will support our vision of building a reputation for authentic, relevant and vibrant guest experiences, offering the very best of what matters to our guests.
The operational hours of work are shift-based, currently set as Monday to Sunday hours required. Therefore, flexibility is important.
What you'll bring
Essential Skills and Experience
- Previous experience as a Head Concierge in a 5-star London Property.
- Golden Keys Holder.
- Strong leadership skills with experience in managing and mentoring a concierge team to deliver exceptional guest service.
- Fluency in English.
Preferred Skills
- Fluency in one or more additional languages.
- Experience designing or delivering training to junior concierge employees.
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year. Discounts with our hotels, and benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Concierge in London employer: The Dorchester
Contact Detail:
The Dorchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for hospitality shine through. Share stories about your experiences and how you've gone above and beyond for guests. This is your time to stand out!
✨Tip Number 3
Research, research, research! Before any interview, dive deep into The Dorchester's values and culture. Understand what makes them tick and be ready to discuss how you can contribute to their vision of exceptional guest experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at The Dorchester. Don’t miss out on this opportunity!
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about providing exceptional guest experiences and how that aligns with our values at The Dorchester.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience as a Head Concierge. Focus on your leadership skills and any specific achievements in previous roles that demonstrate your ability to manage and mentor a team effectively.
Be Authentic: We love personality! Don’t be afraid to let your unique voice come through in your application. Share your story and what makes you the perfect fit for our vibrant culture at The Dorchester.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at The Dorchester
✨Know Your Guests
Before the interview, research The Dorchester and its unique offerings. Understand what makes it stand out in the hospitality industry, especially in London. This knowledge will help you demonstrate your passion for providing exceptional guest experiences.
✨Showcase Your Leadership Skills
As a Head Concierge, you'll be leading a diverse team. Prepare examples of how you've successfully managed and mentored teams in the past. Highlight specific situations where your leadership made a difference in guest satisfaction or team performance.
✨Embrace Inclusivity
The Dorchester values inclusiveness, so be ready to discuss how you foster a culture of respect and collaboration within your team. Share experiences that showcase your ability to celebrate diversity and create an environment where everyone feels valued.
✨Be Flexible and Adaptable
With shift-based work hours, flexibility is key. Be prepared to discuss your availability and willingness to adapt to the needs of the hotel. Share examples of how you've successfully managed changing circumstances in previous roles.