Cake Shop Manager in London

Join us as a Cake & Flowers Shop Supervisor at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.

As Cake & Flowers Shop Supervisor, you'll love what you do and take pride in taking care of our guests:

• Oversee the daily operations of the Cake & Flower Shop, ensuring smooth service, team coordination, and an exceptional guest experience.
• Support the production and presentation of cakes, pastries, floral arrangements, and bespoke guest gifting items, ensuring they meet the highest visual and quality standards.
• Manage and fulfil guest orders, offering personalised advice and assistance while ensuring accuracy and attention to detail.
• Supervise the team on shift, offering guidance, training, and ensuring adherence to service and product standards.
• Assist in inventory control, maintaining stock levels of key items and liaising with suppliers when required.
• Ensure the shop’s displays are regularly refreshed, aligned to brand standards, and reflect current seasonal offerings or promotional campaigns.
• Collaborate with other hotel departments to support special events, guest celebrations, or corporate gifting requirements.
• Help maintain records of orders, stock, and supplier deliveries, ensuring efficiency and compliance with administrative processes.
• Maintain a welcoming, polished environment for guests and ensure the shop floor is consistently immaculate.
• Support the manager in training new team members and maintaining a culture of creativity, excellence, and five-star hospitality.

You’ll be a vital part of a boutique operation that brings joy, elegance, and creativity into the lives of our guests and residents.

Essential Skills and Experience

• Experience in retail, hospitality, or patisserie service environments.
• A keen eye for presentation, detail, and personalisation, with a passion for luxury gifting and guest delight.
• Experience supporting a team and stepping into supervisory responsibilities, including training, quality checks, and daily operations.
• Comfortable handling guest orders, special requests, and coordination with other hotel teams.
• Fluent in English, with excellent communication and customer service skills.

Preferred Skills

• Basic knowledge of floral design, cake production, or gift preparation.
• Understanding of stock control processes, supplier coordination, or boutique administration.
• Confidence using point-of-sale or order management systems.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme; Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.