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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at The Dorchester.
- Company: Join the award-winning Dorchester Hotel, a top workplace in 2024.
- Benefits: Enjoy complimentary stays, discounts, and a robust pension scheme.
- Why this job: Be part of a vibrant culture that celebrates London and its guests.
- Qualifications: Experience as a Head Concierge in a luxury setting and strong leadership skills.
- Other info: Opportunities for training and development, plus exciting social events.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Head Concierge role at The Dorchester. The Dorchester Hotel has been recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 and won Hotel of the Year – London at the 2024 AA Hospitality Awards. We value inclusiveness and our culture is built on passion, personality, respect, working together and creativity.
The Head Concierge will have a unique opportunity to excel in their field, learning from fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service and leadership.
If you need support during the recruitment process, please contact People & Culture at 02073197011 or PeopleAndCultureLondon.UK@dorchestercollection.com.
What You’ll Do
- Support the Executive Team in building a culture of curiosity and understanding of guests\’ needs within the long-serving Concierge Team to stay relevant and informed about London happenings.
- Oversee a large team that includes Concierge, Luggage Porters, Doormen and Drivers.
- Foster a culture that embraces and celebrates the DNA of London.
- Support the vision of delivering authentic, relevant and vibrant guest experiences, offering the very best of what matters to guests.
The following are indicative responsibilities; specifics will be provided on appointment.
What You’ll Bring
Essential Skills and Experience
- Previous experience as a Head Concierge in a 5-star London property
- Golden Keys Holder
- Strong leadership skills with experience in managing and mentoring a concierge team to deliver exceptional guest service
- Fluency in English
Preferred Skills
- Fluency in one or more additional languages
- Experience designing or delivering training to junior concierge employees
What You’ll Get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; Friends & Family stay discounts; additional discounts at various shops.
- Employee Perks: Aviva Private Pension scheme (8% company contribution); seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Apprenticeships from Level 2 to Hospitality Degree Level 5 with recognised providers.
- Social Events: Includes a summer party, winter ball, pub quizzes and cultural/ milestone celebrations.
- Referral Bonus: £1000 bonus for referrals that lead to hires.
- Well-being Support: Access to well-being resources.
Job Details: Seniority level – Mid-Senior level; Employment type – Full-time; Job function – Other; Industry – Hospitality.
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Head Concierge employer: The Dorchester
Contact Detail:
The Dorchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at The Dorchester or similar venues. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for guest service shine through. Remember, they’re looking for someone who fits their vibrant culture, so be yourself!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios or team challenges. Practising these responses will help you demonstrate your leadership skills and experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Dorchester family.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see how much you care about creating memorable experiences for guests. Share specific examples of how you've gone above and beyond in your previous roles.
Tailor Your CV: Make sure your CV is tailored to the Head Concierge role. Highlight your leadership skills and any experience you have managing a team. We love seeing how you've contributed to a positive team culture and delivered exceptional service.
Be Authentic: We value personality and authenticity, so don’t be afraid to let your true self come through in your application. Share your unique experiences and what makes you a great fit for our team at The Dorchester.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Dorchester
✨Know Your Stuff About The Dorchester
Before the interview, dive deep into The Dorchester's history, values, and recent achievements. Familiarise yourself with their culture of inclusiveness and passion for service. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Leadership Skills
As a Head Concierge, you'll be managing a diverse team. Prepare examples from your past experiences where you've successfully led a team, mentored staff, or resolved conflicts. Highlighting your leadership style and how it fosters a positive work environment will resonate well with the interviewers.
✨Demonstrate Your Guest-Centric Approach
Think of specific instances where you've gone above and beyond to meet a guest's needs. Be ready to discuss how you stay informed about local happenings in London and how you can use that knowledge to enhance guest experiences. This will illustrate your commitment to delivering exceptional service.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how The Dorchester envisions the future of its concierge services. This shows you're not just interested in the role, but also in contributing to the hotel's ongoing success.
