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- Tasks: Be the face of The Dorchester, welcoming guests and ensuring their stay is unforgettable.
- Company: Join The Dorchester, a top-rated hotel known for its inclusive culture and excellence in hospitality.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Why this job: Become part of a legendary team, learn from the best, and grow your career in luxury hospitality.
- Qualifications: Previous hospitality experience and strong communication skills are essential; luxury understanding preferred.
- Other info: Shift-based hours with opportunities for training and development through recognised apprenticeships.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Front Desk Agent at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 and Hotel of the Year London at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent, you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership.
What you’ll do:
- Act as a hotel ambassador during the day, showing guests around during their check-in process.
- Conduct daily duties in an efficient and timely manner, such as upselling and checking that reservation instructions are being followed.
- Handle special requests from guests, including preferences for their stay, while showing intuition and empathy in all situations.
What you’ll bring:
- Previous experience in hospitality with a good understanding of luxury.
- Strong verbal communication skills and a well-presented appearance.
- A positive and enthusiastic attitude.
- English is the primary language used in our hotel.
Preferred Skills:
- Opera knowledge.
- Microsoft Word knowledge.
What you’ll get:
- Complimentary stays with breakfast at Dorchester Collection Hotels every year.
- 50% off food and beverages at selected bars and restaurants within the Dorchester Collection.
- Friends & Family stay discounts at our hotels.
- Access to various employee perks, including a private pension scheme, seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and development opportunities through apprenticeships from Level 2 to Hospitality Degree Level 5.
- Participation in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural celebrations.
- Referral bonus of £1000 when you recommend a friend.
- Immediate well-being support because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process, please do call the People & Culture team on 02073197011 or email us to discuss how we can support you through this process.
Front Desk Agent - The Dorchester employer: The Dorchester
Contact Detail:
The Dorchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent - The Dorchester
✨Tip Number 1
Familiarise yourself with The Dorchester's values and culture. Understanding their emphasis on inclusiveness, passion, and creativity will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your previous hospitality experience by preparing specific examples of how you've delighted guests in the past. This will demonstrate your ability to embody the role of a hotel ambassador effectively.
✨Tip Number 3
Brush up on your knowledge of Opera and Microsoft Word, as these are preferred skills for the position. Being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Engage with current or former employees of The Dorchester on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Front Desk Agent - The Dorchester
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Desk Agent at The Dorchester. Highlight your relevant experience in hospitality and luxury service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your strong verbal communication skills and any previous roles in hospitality that demonstrate your ability to provide excellent guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific aspects of The Dorchester's culture and values that resonate with you, and explain how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at The Dorchester
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for providing excellent service and how you enjoy making guests feel welcome.
✨Demonstrate Strong Communication Skills
As a Front Desk Agent, communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated with guests in previous roles, especially in challenging situations.
✨Highlight Your Experience with Luxury Service
Since The Dorchester is known for its luxury, be ready to discuss your previous experience in high-end hospitality settings. Provide examples of how you’ve gone above and beyond to meet guest expectations and create memorable experiences.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and empathy. Think of scenarios where you successfully handled guest requests or complaints, and be ready to explain your thought process and actions taken.
