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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their stay is unforgettable.
- Company: Join the Dorchester Collection, a luxury hotel brand known for exceptional service and hospitality.
- Benefits: Enjoy complimentary stays, discounts on food, and access to a pension scheme from day one.
- Why this job: This role offers a chance to grow in hospitality while making guests feel special every day.
- Qualifications: Previous hospitality experience and strong communication skills are essential; luxury understanding is a plus.
- Other info: Participate in fun social events and enjoy well-being support as part of our inclusive culture.
The predicted salary is between 22000 - 30000 £ per year.
Job Description
Join us as a Front Desk Agent at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 and Hotel of the year London at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believ…
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Front Desk Agent employer: The Dorchester
Contact Detail:
The Dorchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarize yourself with the hotel and its services. Knowing the ins and outs of what we offer will help you engage with guests more effectively and show that you genuinely care about their experience.
✨Tip Number 2
Practice your verbal communication skills. Since strong communication is essential for a Front Desk Agent, consider role-playing scenarios with friends or family to build confidence in handling guest requests and inquiries.
✨Tip Number 3
Showcase your enthusiasm for hospitality during any interactions. A positive attitude can make a significant difference in how guests perceive their experience, so let your passion shine through!
✨Tip Number 4
If you have experience with Opera or Microsoft Word, be ready to discuss it. Highlighting your familiarity with these tools can set you apart from other candidates and demonstrate your readiness for the role.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front Desk Agent position. Understand the key responsibilities, such as acting as a hotel ambassador and handling guest requests, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality, particularly in luxury settings. Mention specific instances where you demonstrated strong verbal communication skills and a positive attitude.
Showcase Your Skills: If you have knowledge of Opera or Microsoft Word, make sure to include this in your application. Highlighting these skills can set you apart from other candidates.
Personalize Your Application: Craft a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are excited about the opportunity to delight guests and contribute to their experience at the hotel.
How to prepare for a job interview at The Dorchester
✨Show Your Hospitality Passion
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've delighted guests in previous roles, as this will demonstrate your commitment to providing exceptional service.
✨Communicate Clearly and Confidently
Since strong verbal communication skills are essential for a Front Desk Agent, practice articulating your thoughts clearly. Be prepared to answer questions about your experience and how you would handle various guest requests with empathy and intuition.
✨Familiarize Yourself with Opera and Microsoft Word
If you have experience with Opera or Microsoft Word, be ready to discuss it. If not, consider doing a bit of research or a quick tutorial to show your willingness to learn and adapt to the tools used in the hotel.
✨Emphasize Your Positive Attitude
A positive and enthusiastic attitude is crucial for this role. During the interview, convey your upbeat personality and how you handle challenges with a smile. This will help the interviewers see you as a great fit for their team.
