At a Glance
- Tasks: Lead a team to ensure our guests enjoy a pristine and welcoming environment.
- Company: Join the prestigious Dorchester Collection, known for luxury and excellence.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and well-being support.
- Other info: Participate in fun social events and access career development opportunities.
- Why this job: Be part of a vibrant team and create unforgettable experiences for guests.
- Qualifications: Experience in housekeeping and strong leadership skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Join us as a Floor Housekeeper at The Dorchester. The operational hours of work are shift-based and may be changed. Currently set as: Monday to Sunday: starting as early as 7am and the last shift finishes at 23:00pm when covering the evening floor supervisor shift.
What You'll Do
- You will be responsible for checking, coaching, and communicating clearly with the housekeeping team.
- You will be aware of our guests' needs, intuitive, flexible during their day, and have a keen eye for detail to ensure our guests receive nothing but the best experience.
- Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions.
Essential Skills and Experience
- Experience in Housekeeping: You have worked in a housekeeping supervisor role in a hotel.
- Attention to Detail: You can notice small details, like if a room is not cleaned properly.
- Team Leadership: You have experience helping or leading a team to do their tasks well.
- Time Management: You can manage your time to ensure all tasks are completed on schedule.
- Energetic: You are comfortable with tasks like standing, bending, and lifting light items.
- Customer Service: You are friendly and respectful when speaking to guests and other team members.
Preferred Skills And Experience
- Experience in a Luxury Hotel: You have worked in a 5-star hotel or similar before.
- Problem Solving: You can handle small problems.
- Basic IT Skills: You can use a smartphone or computer for simple tasks like checking a schedule or sending a message.
- Health and Safety Awareness: You understand or are willing to learn safety rules about cleaning and working in a hotel.
What You'll Get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to support you during this process, please let People & Culture team know.
Floor Housekeeper employer: The Dorchester
The Dorchester is an exceptional employer that prioritises employee well-being and career growth, offering a vibrant work culture enriched with social events and comprehensive benefits. As a Floor Housekeeper, you will enjoy perks such as complimentary hotel stays, a robust pension scheme, and access to training programmes that support your professional development in the luxury hospitality sector. Join us in creating unforgettable experiences for our guests while being part of a diverse and inclusive team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Housekeeper
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've led a team or tackled challenges in housekeeping. We love hearing about your attention to detail and customer service experiences!
✨Tip Number 3
Be flexible with your availability. Since the role involves shift work, showing that you're open to various shifts can make you a more attractive candidate. Plus, it shows you're committed to being part of the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that fit your skills.
We think you need these skills to ace Floor Housekeeper
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housekeeping, especially if you've worked in a supervisory role. We want to see how your skills match what we're looking for at The Dorchester!
Show Off Your Attention to Detail:Since attention to detail is key for this role, include specific examples of how you've ensured high standards in previous jobs. We love seeing candidates who can spot the little things that make a big difference!
Highlight Team Leadership Experience:If you've led a team before, share your experiences! Talk about how you motivated your team and managed tasks effectively. We value strong leaders who can inspire others.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with us at The Dorchester.
How to prepare for a job interview at The Dorchester
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Floor Housekeeper. Familiarise yourself with the specific tasks mentioned in the job description, like coaching the housekeeping team and managing special requests from guests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Attention to Detail
During the interview, be ready to discuss examples of how you've noticed and addressed small details in your previous roles. Whether it’s ensuring a room is spotless or fulfilling a guest's special request, highlighting your keen eye for detail will show that you’re a perfect fit for maintaining the high standards expected at The Dorchester.
✨Demonstrate Team Leadership Skills
Since the role involves leading a team, prepare to share experiences where you’ve successfully guided others. Talk about how you’ve motivated your team, resolved conflicts, or improved efficiency. This will illustrate your capability to manage and inspire a team effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you had to think on your feet, whether it was dealing with a last-minute guest request or managing time during busy shifts. This will showcase your adaptability and customer service skills.
