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For Companies At a Glance
- Tasks: Delight guests with seamless service and attention to detail during evening shifts.
- Company: Join The Dorchester, a prestigious hotel known for excellence and a vibrant team culture.
- Benefits: Enjoy bonuses, discounts, complimentary stays, and fantastic social events.
- Why this job: Become part of a legendary team while developing your skills in hospitality.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunities for training and career progression from Level 2 to Level 5.
We care about your career and are known for having the absolute best people in the industry. When you join us as an Evening Room Attendant, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get:
- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
- £1,000 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees
What you'll do:
You'll love what you do and take pride in delighting our guests: You will be responsible for seamless service, discretion, intuitive, and flexible during the evening. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Evening Room Attendants. The items shared are the essence of a day in the life of an Evening Room Attendant, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring:
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Room Attendant, you'll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfortably communicate in this language.
Evening Room Attendant employer: The Dorchester
Contact Detail:
The Dorchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Room Attendant
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values: Passion, Personality, Respect, Working Together, and Creativity. Show how you embody these values in your interactions during the interview process.
✨Tip Number 2
Highlight your customer service experience and any specific instances where you've gone above and beyond for guests. This will demonstrate your commitment to providing exceptional service as an Evening Room Attendant.
✨Tip Number 3
Prepare to discuss your attention to detail and how it has positively impacted previous roles. Being thorough and hygienic is crucial in this position, so share relevant examples.
✨Tip Number 4
Research common special requests in hospitality settings and think about how you would handle them. This will show your proactive approach and readiness to meet guests' needs.
We think you need these skills to ace Evening Room Attendant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of an Evening Room Attendant. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Skills: Emphasise your communication skills, customer service experience, and attention to detail in your CV and cover letter. Use specific examples to demonstrate how you've successfully handled similar tasks in the past.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your desire to contribute to The Dorchester's legacy. Mention why you are particularly interested in this position and how you embody the company's values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The Dorchester
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with the company's values.
✨Demonstrate Attention to Detail
As an Evening Room Attendant, attention to detail is crucial. Be prepared to discuss how you ensure thoroughness and hygiene in your work. You might even want to mention any relevant experiences where your keen eye for detail made a difference.
✨Prepare for Special Requests
Since the role involves fulfilling special requests from guests, think of examples from your past experiences where you successfully handled unique or challenging requests. This will show your flexibility and problem-solving skills.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You could also prepare to discuss how you handle communication with team members and guests to ensure seamless service.
