At a Glance
- Tasks: Delight guests with exceptional service and attention to detail as an Evening Room Attendant.
- Company: Join The Dorchester Hotel, a top-rated workplace and award-winning establishment.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Other info: Flexible shift hours with opportunities for training and development.
- Why this job: Be part of a passionate team and grow your career in a prestigious hotel environment.
- Qualifications: Attention to detail, good communication skills, and a positive attitude are essential.
The predicted salary is between 1300 - 1800 £ per month.
Join us as an Evening Room Attendant at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025 and Hotel of the Year – London at the 2024 AA Hospitality Awards. We strive to build a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together and creativity. We believe that a variety of perspectives enriches our culture and drive our success.
As an Evening Room Attendant, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service and leadership.
What You’ll Do
- You will be responsible for seamless service, discretion, intuitive and flexible during the evening.
- This will include eye for detail, thoroughness and hygienic practices, all to ensure our guests receive nothing but the best experience.
- Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions.
The operational hours of work are shift‑based and may be subjected to change. These are currently set as Monday to Sunday: 5.30pm – 10.30pm.
What You’ll Bring
- Essential Skills and Experience
- Attention to Detail — You can spot small things that need cleaning or fixing.
- Good Communication — You can talk politely and listen carefully to guests and your team.
- Ability to Follow Instructions — You can understand and complete tasks as asked.
- Time Management — You can work within set timeframes to clean rooms or do other tasks.
- Team Player — You work well with others and can ask for help when needed.
- Energetic — You are comfortable with moving around, lifting, and being on your feet for most of the day.
- Willingness to Learn — You are open to learning how to use cleaning equipment and follow safety rules.
Preferred Skills
- Previous Experience — You’ve worked as an evening room attendant in a 5 star hotel before.
- Knowledge of Customer Service — You know how to make guests feel welcome and comfortable.
- Problem-Solving Skills — You can handle small issues, like replacing missing items.
- Positive Attitude — You approach work with enthusiasm and a smile.
What You’ll Get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts at our hotels: Benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process, please call the People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Evening Room Attendant employer: The Dorchester
The Dorchester Hotel is an exceptional employer, recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025. With a strong commitment to inclusiveness and employee development, we offer a vibrant work culture where passion, personality, and creativity thrive. As an Evening Room Attendant, you will benefit from comprehensive training opportunities, generous employee perks including complimentary stays and discounts, and a supportive environment that prioritises your well-being and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Room Attendant
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend events, and don’t be shy to reach out on social media. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your attention to detail and communication skills, as these are key for an Evening Room Attendant.
✨Tip Number 3
Be ready to show off your problem-solving skills during interviews. Think of examples where you’ve handled guest requests or resolved issues quickly and effectively. This will really impress potential employers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, so keep checking back!
We think you need these skills to ace Evening Room Attendant
Some tips for your application 🫡
Show Your Attention to Detail:As an Evening Room Attendant, your keen eye for detail is crucial. Make sure to highlight any relevant experience where you've demonstrated this skill in your application. We want to see how you can spot the little things that make a big difference!
Communicate Clearly:Good communication is key in our team. When writing your application, be polite and clear. Share examples of how you've effectively communicated with guests or colleagues in the past. This will show us you're a great fit for our culture!
Emphasise Teamwork:We love team players! In your application, mention times when you've worked well with others. Whether it’s helping a colleague or collaborating on a project, let us know how you contribute to a positive team environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team at The Dorchester!
How to prepare for a job interview at The Dorchester
✨Show Your Attention to Detail
As an Evening Room Attendant, your ability to spot the little things is crucial. During the interview, highlight specific examples from your past experiences where your keen eye for detail made a difference in guest satisfaction or cleanliness.
✨Communicate with Confidence
Good communication is key in this role. Practice how you would explain your previous experiences and how you handled guest requests. Be polite and listen carefully to any questions during the interview, showing that you value clear communication.
✨Demonstrate Team Spirit
This position requires working closely with others. Share stories that showcase your teamwork skills, whether it’s helping a colleague or collaborating on a project. Make sure to convey your willingness to ask for help when needed.
✨Embrace a Positive Attitude
A positive attitude can set you apart. During the interview, express your enthusiasm for the role and the hospitality industry. Share how you approach challenges with a smile and how you keep morale high among your team.
